iFit

I have major concerns about this company and their customer service. I bought a NordicTrak 2450 treadmill back in 2021 and I'd be generous if I said it worked for a quarter of the total time I've owned it. The incline motor broke twice and needed to be replaced. There were issues with the speed of the belt following one of these repairs which I had to fight and complain before they would even acknowledge the engineer was at fault. He was by the way. And now, the console is fried and needs to be replaced. Essentially the machine is inoperable. Looking online, I see I'm not alone in this issue and it appears there is a class action lawsuit been filed against ifit for this "fault". I find this, together with their failure to respond to any of my correspondence deeply troubling and frustrating. I'm sure they're banking on me just walking away from this issue if they just ignore me for a while. The behaviour of this company is despicable and I hope they get taken to the cleaners. Avoid avoid avoid.

Absolutely love the treadmill and videos when it's working, but service plan is completely worthless and customer support does nothing to help. Contacted Ifit on July 23rd, 2024 for regular maintenance and never heard back. Contacted them again on August 4th, didn't hear back. Contacted them on August 21st because the belt quit working properly. Technician finally came on Sept 27th, but didn't have the right parts to fix machine. New parts came, but now the technician has completed ghosted me. Contacted customer service multiple times, and they told me that technician will not come back until he has more work in my area. Asked for a different technician and they said I was out of luck. Spent thousands of dollars on equipment, and then spent even more on their extended service plan, just to be told that they don't want to service it. Machine has now been down over 2 months and they still have no plan to fix it.

I opted out of a paid membership before my "free year" expired. That was two years ago. Last week I was charged $420 to renew it and sent a letter saying there were no refunds. This is outright fraud.

I registered for this membership with my new indoor bike from Sam's club. It says no longer valid? It was a benefit for the purchase? What going on? How could this happen? Can someone help me please?
Thank you
Julie Harrison

Ifit offers a service that to say zero is to say too little.
My Pro-Form 575i treadmill has had a broken belt for two months (bought last August, it was damaged in less than a year of life, paid £700 on Sweatband), however Ifit had the engineer arrive after a month with the wrong spare part so the appointment ended in nothing, adding that it would have taken at least 2 more weeks to report and order the damaged part. I'm calling ifit once a week and my machine is still there damaged and I can't use it. I spent a lot of money on a machine that is worth nothing and to have poor and useless customer service. Shame!

Literally the worst product quality control and customer care experience. Purchased Pro-Form Sport RL from Costco two weeks ago. The slide deck and all components are missing for the seat to attach. Multiple attempts on the phone with no response or call back; multiple emails with no response; and, waited on chat with no response. I am going to return and let the seller know of the product and lack of response. Do not purchase.

Nobody return their calls. 7 messages in a 1 1/2 week. Still trying to reach international sales rep for Proform and Nordic Track products. If only they would tell you "we don't want to sell to you at least we would know and not waster time". Their international sales director should get fired. Clearly unprofessional.

Nice way to treat potential customers

Just don't buy from IFit. Just don't. They sell junk and don't help afterwards.
I bought a treadmill and got about three months use from it. My attempts to get it repaired taught me a lot. Turns out that they often give no more than 3 months warranty (ie useless), and when the motor goes, well, it burns outs the circuit board...and total cost of repairs are about the replacement cost of the treadmill.
Any attempts to get on to customer service means days of your time and...well, no service. They just want more money from you.
Truly. Just DON'T buy from these people. The products are poor quality and the service is worse

I have submitted two online support requests for assistance. Have waited for over an hour on the phone for support to discuss a power issue with my bike and have had no response. I have a online chat still just spinning waiting for support. This is so upsetting. Not sure what is going on with Ifit but their customer service is extremely poor. Be careful.