H&R Block

Over the past few weeks I received two separate brochures in the mail from H&R Block touting 5 different tax prep software products: Basic, Deluxe, Deluxe+State, Premium, and Premium & Business. I need the Deluxe version (as I used it last year) because it has the features I need, and the program is federal only, no state return where I live. The brochures advertise the Deluxe version at a sale price of $36.95 and direct you to the website hrblock.com/taxprepsoftware. However, on the website, only 4 software products are shown; the Deluxe version (without state tax program) is nowhere to be found. Calling H&R Block's software support at *******288 leads to multiple rounds of frustrating communication with an idiot robovoice, who finally agrees to connect you to a human being where, after 5 minutes on hold, your call is disconnected. I will never again try to use H&R Block.

Max daily atm withdrawl 500.00.
No where does it tell you that.
Complete waste so they can slam ypur return with $2.99 service charge.
Manager for card service never bpthered call back.
What a joke company now.

I filed my taxes at Cloverdale mall in Toronto,Ontario. After I received my assessment, I went back to ask questions because the amount was much lower. The manager,EUN, who is not even an accountant, was upset because I did not book an appt. She was rude and screamed at me in front of all the other customers. She claimed that I was accusing her while I only needed an explanation about the ammount I was recevied, it was a $#*! show.I am Very upset with the HR block services, never go back again, terrible experience, she also pounded on the desk. Saying this was not her fault. Everyone was shocked with her attitude.Carmen Moretti

HR software faulty---I used last year and this year and when they transferred data their software made error to IRS---I have both printed from their MYBLOCK and 2023/2024 data 100% correct. So after paying for a online adviser they are stating its the IRS has the wrong data--so I showed they transferred the data and they verified my data was correct---but they charged me anyway and still said I had to fix wiht IRS---what a horrible company

There is no way you can teach a person on the phone. There are no receptionists so it's like you submit your documents into an abyss and hope that someone gets back to you. The manager Osman Mohammed is unprofessional. He only knows how to raise his voice and hung up on customers face. He needs to be fired. I developed anxiety trying to get my taxes done this year and now they have all my documents and I can't even get them back. This is unreal. Don't go here

That is a truly impressive solution for managing taxes! I am myself quite a cautious person, trying to comply with all the rules the government imposes, so paying taxes is quite mandatory.
With their mobile application, it's very easy to manage taxes, pay them and be an obedient citizen :)
It doesn't take a lot of time to sign up, to understand how to interact with the mobile application because the interface is intuitively clear and navigation is very straightofrward. Thanks developers for this service!

I filed my taxes with them last year and the experience was much better than with a certain competitor, but this year I couldn't file at all thanks to their two-step verification and lack of customer service. I changed phones (and numbers) since last year and now they won't let me into my account. The "customer service" number sent me an email which led me into the same horrible loop. Despite me having access to the email, entering the verification number, and entering the password, I could not file because I didn't have access to the phone number. This is sooooooooo ridiculous. They've permanently lost a customer because of this idiocy!

First off, don't even think about getting their service. I have first-hand experience where tax preparer told me to file an incorrect amendment resulting in couple of thousand more in taxes to state. They didn't even accept the fact that she was mistaken and didn't refund the money.

Overall, I can fully vouch that this is a fraudulent business practice with zero damns about customer while charging hundreds of dollars in legal fees. Not recommended at all.

Chat function does not work. Customer service number dropped me 4 times while on hold. After 2 hours I finally reached customer service and was transferred to software support because the CS rep could not answer my question. After transfer, the recording estimated another 50 minute wait time.