HostSailor

How would you rate HostSailor?
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Florida
1 review
0 helpful votes
Follow Eileen S.
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I am very glad to be with this hosting provider, especially their customer service and support. They assisted me through all the difficulties I had in transferring my website from another server. I felt understood and supported. I would definitely recommend them.

Date of experience: April 24, 2024
Turkey
1 review
1 helpful vote
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Decent service
March 2, 2022

I am using hostsailor service and happy with it. Everything is smooth! Also I love the flexibility of prices and tariffs. Yeah in the beginning it asks a lot of information from you like address and phone number but it's all safe and does it job well! And what important is that the support is always there! Thank you very much!

Date of experience: March 2, 2022
Indonesia
1 review
2 helpful votes
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Fast response
May 18, 2018

1 thing I like from the hostsailor is, they quickly answered all my complaints

Although there are a few technicians who are less responsive but for the whole their service I am quite satisfied with their performance

Date of experience: May 18, 2018
New Jersey
2 reviews
0 helpful votes
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Hostsailor provides an exceptional quality service and features at an economical price. I'm a recently new costumer of Hostsailor and is totally satisfied with my package and host. They are really a great provider which solves any issues which may happen. Highly recommend them to use! They are the best in this realm!

Date of experience: April 16, 2024
Hungary
1 review
3 helpful votes
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Good service
May 19, 2018

It's a good service for a really good price.
Their support always responds quickly.
I recently upgraded my VPS hosting plan and after the payment in less than 1 hour, my new plan was already active.

However, at first when I wanted to upgrade my plan, they offered me some discounts and I opened a sales ticket just to inquire about the opportunities. I clearly wrote in the message (also in the subject line): upgrade my plan. And after the third message, they told me that it's only possible to use discounts if I order a new plan. It should have been more efficient if they would just say me this information in the beginning.

But overall I'm really satisfied with the service.

Date of experience: May 19, 2018
Netherlands
1 review
6 helpful votes
Follow Alex K.
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Trash, not hosting. I used their services for several years. But the last six months have become hell. They have a lot of overselling. They regularly fall all the infrastructure. Even their own site crashes. In these periods it is impossible to create flows. They turn off the VPS for false reasons, without evidence, without notice. Support takes a very long time. Support is not competent.

Date of experience: May 8, 2020
Host S. HostSailor Rep
over a year old

Hello Alex,

Your server was shut down because your old OpenVZ was no longer sufficient for your need which has caused high network traffic on your server. The whole node was shut down for that.

As compensation as well as a gesture of good-will to our very important customer like you, we have activated a XEN VPS for you with 30 days of service free of charge. Our technical team has been monitoring it ever since then, finding it's been running smoothly and being stable.

We have been making an effort to investigate the issues you have reported here (through constructive comm. Here on this platform). We are also working on the improvement of our support service with more prompt and helpful responses to help our customers, as well as trying to find out how to prevent such a similar situation from happening again in the future.

We would love to hear from you about your experience with the new XEN VPS we have offered and how we can assist you further. Thank you!

Singapore
1 review
3 helpful votes
Follow qi z.
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Good
May 17, 2018

I am a network researcher, the server is very good, very strong performance, the current experience is not bad, it is said that this can open ip forged features, I am contacting the staff opened, hoping to get good support, if it is easy to use, I would recommend my friend to buy it. In addition, the time for the dedicated server to be on the shelf is very fast. It would be better if the background panel can provide a customized system image.

Date of experience: May 17, 2018
India
1 review
1 helpful vote
Follow samual p.
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I am started using HostSailor for the last 2 half months & it exceeds my expectations by providing me the smart security. Its highest security secures my websites & that's why I am really very happy with its hosting services. I have also experienced the highest security with one more hosting company which is Domain Racer & I use its web hosting services for my blog. I am thankful to both hosting services to help me to build my business.

Date of experience: April 29, 2022
Poland
1 review
2 helpful votes
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Hello today i want to write review about hostsailor which is the best hosting for services like: VPS, Website etc. Hostsailor support helping me 24/7 and biling support answer me really fast (2 hours max). Thanks again hostsailor for all what doing for people!
BIG 10 STARS :D

Date of experience: September 16, 2018
France
1 review
1 helpful vote
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Very good
August 2, 2017

-Somteimes slow support
-If it is something serious, you will have to wait senior manager to resolve problem

+At the end all my problems are solved. All my not-that-standart wishes too
+Very friendly support. I get small bonuses from time to time
+Excellent prices for what you get

Date of experience: August 2, 2017

Overview

HostSailor has a rating of 4.1 stars from 25 reviews, indicating that most customers are generally satisfied with their purchases. HostSailor ranks 60th among Web Hosting sites.

service
7
value
4
shipping
3
returns
3
quality
7

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40 reviews