Hobby Lobby

I was in the Hanes Mall Blvd. (Winston-Salem, NC) location earlier today (06.25.24) and as I was walking in to start my shopping, I walked past a couple of employees and someone who looked like a manager? I overheard, which was not hard to do, her talking to the two employees in the most "hateful" and disrespectful tone. No employees deserve to be spoken to in that manner or tone. You lose the respect of your employees, and if overheard, makes it easy for a shopper(s) not to return as a customer. If I'm not mistaken, it has not been the first time I have encountered the rudeness and disrespect from this young lady. It's doubtful I'll be back.

I recently went to buy some items at the West Saint Paul location. While I was paying to the cashier, I realized that the supervisor was very close watching me with intimidation. If he sees a customer having a large quantity of items, it is ok to watch them but not in an intimidated way. He does not know how people feel when being watched very closed. I do not think I want to go back there again. It appears he enjoys intimidating customers like me who are not white.

A cautionary tale for all who purchase yardage from Hobby Lobby Online. I purchased a bolt of fabric to make two drapery panels. Like many sewists, I did not immediately get to the project, their return policy is 90 days. When constructing the panels I discover the bolt is not a continuous length of fabric, rendering it impossible to move forward as there is a loose seam joining 2 lengths of fabric on the bolt. Hobby Lobby's response? "We do not consider this to be a defect in the fabric"
Beware and inspect upon receipt!

Kalamazoo, Michigan store. Twice now I take items up to the cashier and they tell me it's not on sale, or the discount is not as much as marked. They do nothing to try and rectify the issue, so I walk away without the product. Very disappointing. Won't be back anymore.

I ordered Christmas tree lights from the website due to my local store not having the ones I wanted. Ordering was super easy and delivery was pretty quick. However, when I open my boxes of lights I've clearly been sent items that have been returned, which isn't a problem if they were of good quality. The lights were knotted to hell and had ***** twist ties I had to unwind. AND one set of lights didn't work. Completely dissatisfied. Not only will I have to return a box of lights but I have also spent 2+ hours untangling my lights and untwisting the pointless twist ties.

I ordered a replacement pitcher for the one my cat broke...It literally sat in.Indianapolis for four days and I could get no.updates. I emailed customer service twice and no one had the courtesy to respond. I doubt I will ever shop there again. Their "values" apparently.do.not extend to customer service for online orders.

What an outstanding experience we had with DAWN C.

Dawn skipped her lunch break to help us out with custom framing 5 paintings. The outstanding and amazing job she did led us to custom frame our other paintings as well.

Dawn is very professional and extremely patient.

Overall, we had a great experience with custom framing at HL and I highly recommend DAWN!

2nd request for management to train back up cashiers to take the NEXT customer in line waiting NOT the customer that is the closest/convenient to the backup cashier. I had one item to purchase and waited and waited, then the backup cashier was called but instead of asking me, who was next in line, the backup cashier asked the customer that was the furthest back and closest to her register. WTH?

Floral department items are marked wrong on the tag, on the shelf AND on the package.
I picked three ivy garlands, priced $3.99 each, each hanging among the other IDENTICAL garlands priced $15.99.
At the checkout, I pointed out the discrepancy, hoping they'd meet me half way for the error; instead, I was told by the manager that was the old price, the new price is $19.99.
Christian companies should not have ridiculous price discrepancies, rude customer service, poor business practices and inability to admit their faults.
So disappointed with this "CHRISTIAN" business in Pueblo.
C'mon, guys, be a good example to the rest of the retail world!

The website has a beautiful display ( https://www.hobbylobby.com/Seasonal/c/12) of BlueBird plates. Can you buy them? NO. Not in the stores and they are not listed on their website either. Emailed customer service, that was a waste of my time.