Gusto

I've been using Gusto for more than two years and it's been fantastic. I made some initial payroll mistakes, my fault, and they spent a chunk of time helping me fix them and rolling back the issues. I'm writing this review primarily because I saw the negative reviews and found them very unrepresentative of how helpful and hands-off Gusto can be for a small business. I'm very happy with them and have and will continue to recommend them wholeheartedly.

We were using this for payroll and it was so screwed up. Have been fighting them for a year with their BS. They say I received two payments out of three and it was not true. It was so messed up my boss had to keep fighting them and had to pay us by check though Gusto was still taking money. Also they didn't take state or federal taxes out of the 3 they said I got. I will probably get stuck with paying even though I am barely making enough to live. In my opinion personal opinion they stole my money and many others. I meant to give a 0 review.

Gusto has been a nightmare for us. We have been working for three weeks to correct a bank payment routing error. Gust has been debiting an account that should be credited. Today they sent us a dunning letter from Kelsey in their collections department. In addition, they made a mistake in transcribing our EIN number so tax payments are not being credited by IRS to the proper tax account. None of the account representatives have been able to correct these problems. Their user interface and telephone help interfaces seem to be designed to be as difficult as possible to use in an effort to discourage customers from seeking assistance. I strongly recommend that, if you need payroll processing services, you look elsewhere. Gusto is terrible.

These guys screwed up my W2 and for MONTHS I have been emailing different people for a solution! Not intentionally! Someone would repeat my case in an email & EVERY few days there was a new people emailing me! Now 3-4 months later & these people still have not corrected my W2! They have the FULL pay stub that is missing but continues to not add the 933.00 payment made for state taxes. Everything else was added except this so it appears that I owe what I already paid & that's not right! They will cause me to be audited & everything due to their negligence! I have been stressing about this for months! This is so EVIL

I've just tried Gusto, but am having a terrible experience. It has taken hours or days to get customer assistance, and then they have to call the real customer service.

Also, Gusto said approval would take 24 hours, but instead took 11 days, and now say there is an additional 15 day wait period (!). I was not able to get in touch with support and so my first payroll was nearly a week late, and now when trying to submit my 2nd payroll 2 weeks later, it was indicated it will be late again, because they've added (without notice) a waiting period on top of taking more than 24 hours for approval.

I also don't like that they have sent debit cards to my employees against their future pay - so creepy - like payday lending. My account is still on hold, yet my employees have already received debit cards from Gusto.

Gusto accidentally withdrew $2k from my clients account for no reason. It's way more expensive than Quickbooks Online, yet doesn't even provide half the service. I thought switching from Quickbooks would have been an easy endeavor, but it's been one hot mess after another. There's one client that it keeps $#*!ing up the payroll tax returns for, which is quite astounding how often they $#*! up such a simple payroll tax filing for a small business with just two employees

It was ok until I tried to change a checking account to my square checking mind you my regular business checking account was still valid and on there! I get suspended immediately saying I can't use that type of checking account (figured since all my money goes through there be easier) but no problem I could have just changed it back to my original business account which was still on there. Nope, drastic, absurd and extreme measure to suspend. After weeks of back and forth chats and emails that take 4 days to respond I decided to change companies oh and yes weeks later they unsuspended it. No thanks bye bye horrible customer service and response time.

Based on our experience, we found Gusto.com to have very bad and questionable business practices along with unhelpful customer service. We decided not to use them and within an hour of signing on, we tried to delete our account, and, incredibly, they would not allow that. We did NOT approve them adding or withdrawing a micro amount. We did NOT press the link on their site giving approval to access our bank account, but they accessed our account anyway even though we explicitly did not give approval. That was a huge breach. We would NEVER trust them with our payroll and we are lamenting that we had thought to give them a try. Terrible experience. If you sign on with them and then decide to not use them, they will not allow you to fully delete your account and will insist on keeping access "indefinitely." Beware of this company for payroll and do a lot of due diligence before signing on with them.

Eight months after we closed down our company and several customer support customer support tickets later, this company is still debiting our account for $40 per month. This will be handled through small claims court.

I canceled services nearly 6 months ago but they are still trying to take payments from my bank account. I had to put a stop payment and they are still using other ways and methods to take payments. It's awful! Be sure to use email as a form of proof you canceled services.