The company enjoys a strong reputation for its high-quality, eco-friendly products and efficient service, with many customers praising prompt shipping and well-packaged deliveries. The customer service team is frequently described as knowledgeable and helpful, contributing to overall satisfaction. However, some customers have expressed concerns regarding communication issues, particularly related to product details and returns, leading to frustration. Additionally, there are instances of vague responses to inquiries, which have impacted trust. Overall, while the company excels in product quality and service speed, enhancing clarity in communication and support could further improve customer experience.
This summary is generated by AI, based on text from customer reviews
I ordered 260 square feet of maroleum tiles in 3 colors for my kitchen reno. I had spoken to two customer service representatives and spent loads of time on the website. Nowhere in the small print did I see that they automatically round up your order to include full boxes only. This is surprising, considering they say that each order is a "custom order." Because I had three colors, I ended up with 380 ft.² of material. Not only was this a huge waste of money, but for a company that claims to be "green," the manufacturing and distribution of such excess is unconscionable. Such waste! Secondly, their shipping was supposed to be 12 days and ended up being three weeks. When I contacted the company after two weeks, they were not helpful. Then, after waiting three weeks, I got a robo-voice message the night before delivery, stating that I had to be home to sign for the delivery…with only about 16 hours notice! So I had to take the day off of work. I've never experienced this with any other delivery service. The shipping was SO expensive ($367!) - for what? It's 7 small boxes. Amazon delivers similar-sized items for free. Honestly, the whole thing feels like a rip off. Never again.
I have been shopping here for more than a year and I love it. Every time I receive an order it is in perfect condition and it comes very fast! But the best part of this brand is the customer service team.
While I appreciate that this company stocks some safer alternatives, I found dealing with them to be disappointing. I ordered some flooring samples and when they arrived I noticed a chemical odor. I contacted them about this and received a vague, general reply. When I asked more specific questions I received no further response. I tried two different people at the company with the same results. As a result I don't trust this company and I wouldn't buy anything from them without doing my own research
Just used this to finish the wood paneling in a bedroom. It was wonderful to apply, low drippage, beautiful finished result when dry. We used Gloss as a first coat first, then Matte (per their instructions - I usually put matte under gloss, but following their recommendation on this, and it seemed towork well). Sanded lightly with 600 grit inbetween coats. Is IS quite odorous to apply, but dries quickly and the odor seems to dissipate fairly quickly. Overall very happy with this product, and delighted to have found it! Will definitely be ordering more for the rest of the house.
Shipped the day after I ordered, received in another 5 days. 1 week delivery, excellent service!
Box was very sturdy for 4 gallons of Safe Choice Super Clean. Not just the regular flimsy cardboard box that would have busted with the weight.
Timely delivery, cost within reach, easy to use Interface, all makes buying online with Green Building Supplies satisfying. Would like if the supplier could help with the shipping cost.
I have ordered non toxic paints, stains and other products from Green Building Supply, and have always been totally pleased with their prompt service. Whenever I've talked with them on the phone they are super helpful
Took 15 plus days to get my stain had it sent to Vermont the brand of stain is a Vermont brand i'm glad the deck was for my grandmother if it was a customer's deck the project would of been sent back two weeks just didn't work for me sorry
Extremely satisfied with the wood stains, no odors. Products arrived within delivery window. Website and checkout easy to use.
I ordered a sample to do a small job. Low smell. Came with instructions and was delivered quickly.
I'm so glad that Green Building Supply provides such a well curated collection of non-toxic and environmentally-friendly building supplies. Their web site is so informative, and their customer service is knowledgeable, kind, and considerate.
The samples came quickly, accompanied by a booklet with lots of information about how to install and care for a Marmoleum Click Cinch Loc floor.
The product came quickly and the service representative was friendly. My complaint is that although the product which was recommended to me by the service representative is effective, it has VOCs and this was not communicated to me. The room I am working on is indoors with only a small window, so it has been some trouble to ventilate. Had I known that this product had such off gassing, I probably would have covered the floor with snap-in, rather than spending hours removing the paint which is already a difficult job, and less pleasant with a respirator on.
Great place for all your reclaimed building materials, Very helpful, really well priced. Quick and easy service...
Great product. I ordered too much however, and they were not very clear in how to let me know how much I would need. "It covers 100 linear feet" is not a measurement that anyone in the U.S. uses much. I'll be sending some of it back and now I have to pay for the shipping on that. But, it was still cheaper than buying on Amazon.
I did not get all the samples. Missing one. I really haven't followed up with them yet, but they've sent several emails and they did answer 1 of my questions. The product is good quality. I'm looking at mamoleum.
I love supporting companies that want to make the world a better place. Love the better, healthier product choices you guys offer.
This is the company I've been looking for that makes eco-friendly all-natural products of paints and flooring for the home. As an Eagle Boy Scout, I've been concerned about the environment most of my life and was recycling aluminum soda cans at my high school on the First Earth Day, April 1970. Consider these products before you buy, and they are worth paying a little more than regular products. The regular products are cheaper because of synthetic materials made out of petroleum which I learned while working at SUNOCO one summer during college on an oil tanker.
So grateful to have this incredible source of information and products not easily found elsewhere! Joel has an incredible wealth of experience and information that he shares with customers.
Love Greenbuildings nontoxic products. My daughter and I are chemically sensitive and had no trouble with this adhesive at all. We used it for our tile backsplash.
Green Building Supply is a one-stop-shop for all your natural and eco-friendly home building products. On our website greenbuildingsupply.com you can effortlessly browse through hundreds of natural and non-toxic products — everything is well-organized and clearly defined with MSDS sheets on the contents of most products, reviews, spec sheets, maintenance and installation guidelines, and tips and tricks on testing for chemical sensitivity, working with green products, and much much more!
Thank you, Lucas, for reviewing GreenBuildingSupply.com on sitejabber. If you would please contact us with your full name and/or order number I could identify what product you purchased. The VOC content should already be available on our website. If it isn't, or needs to be more obvious, we want to fix it! Thank you, Joy 800-405-0222