GourmetGiftBaskets

How would you rate GourmetGiftBaskets?
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California
1 review
0 helpful votes
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Shipping Issues
July 5, 2023

They charge A LOT for shipping... and the shipping service is not commensurate with the price tag. While I recognize that part of the issue is the breakdown in service at Fedex (and others), the gorgeous-looking gift basket never reached its destination. Neither I nor the recipient was ever called or notified of shipping issues when we might have been able to do something about it (despite Gourmet Gift Basket asking for phone numbers in case there are shipping issues). When I called, they completely wash their hands of any responsibility and deducted the return shipping fee from my refund -- granted, a much lesser fee than the original shipping, but close to $60 in shipping total with nothing to show for it.

Date of experience: July 5, 2023
Canada
1 review
0 helpful votes
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Gift Basket for Christmas Did Not Arrive
December 24, 2022

Mt order was placed on 12/12/2022 with a selected arrival date of 21/12. The order arrived at the courier facility in Irving TX on 19/12. Despite Houston being 3.5 hours away, the parcel was not delivered. I have used GGBs before but will not use them again, very disappointing.

Date of experience: December 24, 2022
Missouri
1 review
0 helpful votes
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First time we used this company. It won't be the last. We sent a large basket to a new business associate and his family. The basket has something for all ages. They were very pleased, Selection of items was wonderful and GREAT customer service. Already planing to use you for holiday gifts.

Date of experience: June 15, 2023
Massachusetts
1 review
1 helpful vote
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Deceptive picture
December 8, 2022

Picture clearly shows 15 pieces of fruit, but only 8 were delivered. It is illegal to show a picture of something that is not included unless a disclaimer is noted. Their customer service could not be more unhelpful and rude. Unless you would like similar treatment, beware of this awful company.

Date of experience: December 8, 2022
Florida
1 review
0 helpful votes
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I ordered two gift boxes for our neighborhood HOA. Both were received in their boxes upside down. Opening the boxes as you would think to do so, based on the box and information, resulted in the items falling out as the box was opened upside down. Also, the gift card I wrote to go with the items was not included. I have written three times to the company (and sent a video of the box being opened) and have not heard back from them. This exhibits very bad businesses practices.

Date of experience: April 29, 2024
Colorado
1 review
1 helpful vote
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Horrible!
December 28, 2022

Paid for express shipping for a guaranteed delivery date. Package arrived 5 days late. Called customer service and was told the date I paid for was "estimated". Um, no. It wasn't; that's why I paid so much extra. Requested my shipping costs back and was told it was UPS's issue. Again, no. I don't have a contract with UPS, gourmet baskets does. It's their job to refund the customer and get reimbursed by their contracted delivery service. Bottom line: Terrible company for mediocre food. You'd do better at Walmart.

Date of experience: December 28, 2022
Florida
1 review
0 helpful votes
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Late Delivery
December 28, 2022

I ordered this for family to enjoy over the holiday weekend, since one of them is sick. I paid extra for two-day shipping for it to be there on a Friday. It was not delivered until the next Tuesday. It is now Thursday, and Customer Service never answered my email asking for a refund on shipping. Only going to give two stars because it did provide my family with snacks.

Date of experience: December 28, 2022
New York
1 review
0 helpful votes
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Stay Away
January 30, 2023

Ordered French Champagne and Godiva basket, they charged me $48.00 for overnight delivery, which I never asked for, only saw it when I pressed Order. The next day delivery took 5 days. My package was sent back to them due to 3 attempts failed delivery, which I dont understand occupants were home, since they just had baby, I assume UPS in CA could not find the bell or call. The told me I would get credit on my cars within 5 to 10 business days, They lie, Its going on to a month, still no credit, They dont respond back, when I attempt to contact them. I'm forced to dispute the charge now. Stay Away from this company!

Date of experience: January 30, 2023
New Zealand
1 review
0 helpful votes
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Don't use
January 7, 2023

I paid extra for a gift basket and also chocolate covered strawberries to be delivered early for Christmas for my daughter who is away from home. They did not arrive on the 23rd as promised, and since she was away after Christmas by the time she got the fruit in the basket and strawberries a week later when she returned they were no longer edible! I contacted Gourmet Gift Baskets numerous times but no response whatsoever. A reply would have been appreciated. I understand delays can happen but due to no reply at all, I'll never use them again and would not recommend!

Date of experience: January 7, 2023
Florida
1 review
0 helpful votes
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Horrible
December 29, 2022

Ordered a gift basket before Christmas ordered chocolate caramel strawberries - recipient received ores paid $50 shipping to receive before Christmas recipient received wrong order Tuesday after Christmas called customer service still haven't gotten a response. Would order from this company first and last time

Date of experience: December 29, 2022

Overview

GourmetGiftBaskets has a rating of 3.2 stars from 473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GourmetGiftBaskets most frequently mention customer service, beer bucket and next day. GourmetGiftBaskets ranks 3rd among Gift Baskets sites.

service
169
value
170
shipping
170
returns
39
quality
165