They charge A LOT for shipping... and the shipping service is not commensurate with the price tag. While I recognize that part of the issue is the breakdown in service at Fedex (and others), the gorgeous-looking gift basket never reached its destination. Neither I nor the recipient was ever called or notified of shipping issues when we might have been able to do something about it (despite Gourmet Gift Basket asking for phone numbers in case there are shipping issues). When I called, they completely wash their hands of any responsibility and deducted the return shipping fee from my refund -- granted, a much lesser fee than the original shipping, but close to $60 in shipping total with nothing to show for it.
Mt order was placed on 12/12/2022 with a selected arrival date of 21/12. The order arrived at the courier facility in Irving TX on 19/12. Despite Houston being 3.5 hours away, the parcel was not delivered. I have used GGBs before but will not use them again, very disappointing.
First time we used this company. It won't be the last. We sent a large basket to a new business associate and his family. The basket has something for all ages. They were very pleased, Selection of items was wonderful and GREAT customer service. Already planing to use you for holiday gifts.
Picture clearly shows 15 pieces of fruit, but only 8 were delivered. It is illegal to show a picture of something that is not included unless a disclaimer is noted. Their customer service could not be more unhelpful and rude. Unless you would like similar treatment, beware of this awful company.
I ordered two gift boxes for our neighborhood HOA. Both were received in their boxes upside down. Opening the boxes as you would think to do so, based on the box and information, resulted in the items falling out as the box was opened upside down. Also, the gift card I wrote to go with the items was not included. I have written three times to the company (and sent a video of the box being opened) and have not heard back from them. This exhibits very bad businesses practices.
Paid for express shipping for a guaranteed delivery date. Package arrived 5 days late. Called customer service and was told the date I paid for was "estimated". Um, no. It wasn't; that's why I paid so much extra. Requested my shipping costs back and was told it was UPS's issue. Again, no. I don't have a contract with UPS, gourmet baskets does. It's their job to refund the customer and get reimbursed by their contracted delivery service. Bottom line: Terrible company for mediocre food. You'd do better at Walmart.
I ordered this for family to enjoy over the holiday weekend, since one of them is sick. I paid extra for two-day shipping for it to be there on a Friday. It was not delivered until the next Tuesday. It is now Thursday, and Customer Service never answered my email asking for a refund on shipping. Only going to give two stars because it did provide my family with snacks.
Ordered French Champagne and Godiva basket, they charged me $48.00 for overnight delivery, which I never asked for, only saw it when I pressed Order. The next day delivery took 5 days. My package was sent back to them due to 3 attempts failed delivery, which I dont understand occupants were home, since they just had baby, I assume UPS in CA could not find the bell or call. The told me I would get credit on my cars within 5 to 10 business days, They lie, Its going on to a month, still no credit, They dont respond back, when I attempt to contact them. I'm forced to dispute the charge now. Stay Away from this company!
I paid extra for a gift basket and also chocolate covered strawberries to be delivered early for Christmas for my daughter who is away from home. They did not arrive on the 23rd as promised, and since she was away after Christmas by the time she got the fruit in the basket and strawberries a week later when she returned they were no longer edible! I contacted Gourmet Gift Baskets numerous times but no response whatsoever. A reply would have been appreciated. I understand delays can happen but due to no reply at all, I'll never use them again and would not recommend!
Ordered a gift basket before Christmas ordered chocolate caramel strawberries - recipient received ores paid $50 shipping to receive before Christmas recipient received wrong order Tuesday after Christmas called customer service still haven't gotten a response. Would order from this company first and last time
Answer: Very difficult. I called a few times with no answer.
Answer: Hi Ross! Thanks for the question. Could you send us the item # you were looking at? Thanks.
Answer: Never had to contact them. It was easy to order online.
Answer: I have three children and 7 grandkids. I found a great holiday treat for Halloween that they all liked.
GourmetGiftBaskets has a rating of 3.2 stars from 473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GourmetGiftBaskets most frequently mention customer service, beer bucket and next day. GourmetGiftBaskets ranks 3rd among Gift Baskets sites.