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California
39 reviews
20 helpful votes
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No Google SSO
April 26, 2016

This is 2016. Why do you need your users to create yet another marginal account and not offer SSO from one of the largest identity sources - Google? The website does have a decent repository of GIFs.

Date of experience: April 26, 2016
GB
4 reviews
15 helpful votes
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Having uploaded several animated Gifs onto this colourful site and app, that foolish and over opptomistic side of me had expected some activity... but alas it was not to be!

In my first year or so I found a website where my Gifs do not seem to appear in any searches and 'helpful' pages if you are lost that read like the fine print on a contract!

But nothing could prepare me for the brilliance of their staff when after much searching (Giphy do not seem to think it nessasary to include a means of contacting them anywhere on the app or website) I finally found an email address on Google and engaged in a conversation with a member of the Giphy team to solve a technical issue.

Unfortunately, despite some apparent grasp of English and basic computer skills an afternoon spent requesting help proved little but an exhaustive test of patience.

This fruitless quest came when after accidentally discovering that users can, (if Giphy dain) to upgrade their account. And as someone who illustrates and creates his own animated Gifs, thought to apply for an 'artist' account.

After filling in all required fields, I was unable to open the tab for changing 'Avatar' and unable to have my application processed.

So emailing the team with Screenshots of everything, we engaged in a conversation.

I say conversation but in point of fact, it proved a circular discussion where we both in many various ways repeated our responses over an entire day.

My conclusion, is that for safety sake I'll keep my interaction with this company strictly limited to the most basic!

I would not trust these people with handling any banking or payment transactions, not bother to seek to upgrade or utilise any further applications.

Let's be honest, they are the best of a very limited lot!
The site is basic and that's for the best, the only sign of any dynamysm is from its users Gifs!

Date of experience: May 1, 2021