Getaround

My boyfriend, a long-time customer, was unfairly charged €360 after a rental because they claimed he hadn't parked the car in the correct location. This charge appeared 1 to 2 months later, when he no longer remembered every detail but he was absolutely certain he had followed all procedures. Without any prior notice, they took the money from his card.

When he demanded proof (photos, geolocation, ANYTHING), they refused to provide it, saying they were "unable to find it." Clearly, they knew they were in the wrong, so they tried to buy him off with a pathetic €60 "gift" to use on their platform.

When he finally attempted to use this so-called "gift," they gave him a broken car that wouldn't even open After wasting 20 minutes on the phone, their only solution was to tell him to cancel the reservation and book a new one himself No help, no service, nothing.

He booked another car 150 meters away but their USELESS APP sent him to a vehicle 2 km away Completely unacceptable He had to cancel again, ruining our plans because of their incompetence.

To make things worse, they blocked €600 from his card as insurance for two bookings that he NEVER EVEN GOT TO USE ALL BECAUSE OF THEIR FAILURE

This company is a complete disaster DO NOT TRUST THEM Their customer service is nonexistent their app is broken and their business model is a FAILURE Avoid at all costs

Beware! Your biggest fear around conducting self check-ins will become reality.

I checked-in at night, in a dark place, and unfortunately missed some normal wear and tear scratches in the photos I took. I was eventually charged 400 EUR by an ill-intentioned car owner who seized the opportunity of one blurry picture to charge me for some damages that had gone reported.

Worse, Getaround did not even question those claims. This despite that 2/3 of all the claims made by the rogue car owner turned out to be false (as, thankfully, they were visible in the check-in report).

Dealing with Getaround is akin to dealing with a dishonest car rental company, leaving you entirely at the mercy of rogue car owners who will try to squeeze every penny out of you.

I had a horrible experience with this service. All started out ok but then they add fees to everything. WATCH OUT each time you go through a toll you will have to pay 2.50 on top of the toll fee. They will charge you $50 if you part the car 1 block away from where it needs to be even if you explain that there was absolutely no parking anywhere. What exactly are you supposed to do if there no parking anywhere? DO NOT leave anything in the car. You will never get it back. Sunglasses Goodbye!
You're better off going through enterprise. At the end of it all the amount of money I spent on this "cheap " rental was more then I would have spent at a car rental place.
Do not use it! You'll be very disappointed.

I have been using this company for five years to rent out my car, until I just stopped wanting to risk it anymore.

They will absolutely leave you alone with any and every problem, both as a car owner and a renter. Their support quality is atrocious. There is competitors like gomore, which I have yet to have a bad experience with, so there is absolutely no reason to keep using getaround.

The stories that I have both experienced myself and heard from others were just too much. Do not risk it.

First of all they don't have liability insurance so if you get hit by a Getaround car you probably won't get paid. I submitted a possible damage report and the host snd I decided to work it out on our own as it was a very minimal scratch Getaround charged me 1000 dollars anyway that they took out of my checking. The claims guy has said they were going to investigate but neither I or my host was asked any questions at one point the customer service seemed to think the car was on the body shop wile it was actually being rented. Taking time to take it to the body shop would probably cost rides and the host would loose money even with a pay out. I have had my account blocked for 24 hrs like I'm being punished and for some reason I can't get a response from anyone who can do anything. My account was overdrawn, there are a 1000 one star reviews on Yelp as well. I should have looked here

Getaround/Hyrecar is the absolute worse in taking care of their car owners. I am now 4 months out from a total loss that happened@ the 1st of Oct. And they still don't have a date for payout to my lender. Currently I am $2500.00 in the hole with monthly payments and have lost roughly $8,000.00 in potential earnings. This is completely unacceptable and would not recommend anyone to utilize their platform.

I had a minor accident. I pretty sure the other party hit me. I could be wrong, but they were in my blind spot. They got a minor scrape and the car I was in was dented. You can't actually call Getaround, which made it a nightmare. They will call you sort of if you put in a claim right there. I uploaded pics and info. It them several days, each time I tried to ask a question get some information they had to open a new incident report, and this was all through email, because chat didn't work, and as I said no phone. Finally managed to get someone to listen through chat. But before a claims adjuster even spoke to me or did anything,they billed my card over 900. I get the basic insurance might not cover anything, but they should wait until after I get the paper work until claims has looked at the cars and decided fault. I can look at things, etc. I didn't authorize them to do that.

I have posted 3 vehicles and have it rented about 15 times in the period of 45 and is been 45 days today calling every day and sending emails and still don't get paid. Nobody there knows anything about solving the problem.
And be carefull if someone smoke in the car, because they will need a video of the renter smoking inside of the car to pay you, because I had sent pictures of the ashes let all over the car and they said is not enough proof. And when car is dirty or extremely dirty they will pay you a ridiculous $10 to clear de car.