Freemake

Very slow response from customer service. I followed all of their instructions but still never received an activation key, rather got a refund only after filing a dispute through PayPal... buyer beware!

Take care, obviously a scam. You pay for a test period for 1 €, but I had no way to end the test phase and have not yet received an activation key. It is also customary to inform the user about this. It was also not clear to me that it was a subscription or was not clearly communicated. Of course no reaction by their support.

I paid for only 1 week trial using paypal, but without warning they charged the lifetime subscription to my account after the week was over. You can't even appeal to them because their email address with Paypal is bogus. I sent an email using the address they used to inform me about the account activation and this was the reply "You bought 1 week trial license for Freemake which has been extended to a lifetime license as you didn't cancel the trial during the trial period of 7 days. So you were charged ONE-TIME payment for lifetime license. In case of any doubt please refer to the email receipts from FastSpring, our payment processor, where we provided the links to cancel the trial, informed you of the trial terms and conditions and the date of the after-trial charge. Now you have lifetime license and you won't be charged anymore!". Now if the company's spiel is written this way, you know there have been a lot of complaints about their practice.

I bought the seven-day trial, not understanding that they would automatically charge me for the full version after seven days. Most companies will remind you that the trial period is almost over and ask if you want the full version. They did not do this, and said "no" when I asked to have it cancelled for a refund. That being said, the app does perform as advertised. I won't do business with them again, though.

This is one of the online scammers around you. When I first used their services, at first it was mentioned that it was free trial, later they asked for a single use subscription of 0.95Euros. Later without my notice, my bank card was charged 39:95 Euros. I did not get any information that I would be obliged to pay for another subscription. When I contacted them through their FASTSPRING BV, ( a company that they use for their transactions), I was told that I had just subscribed to a three year user term and they can't make any refunds.
What a heck do these robbers continue to make online customers vulnerable?

So please be advised right away!

I installed this simply to download a few old movies I'd found online converted from original VHS format - not available on YouTube, Prime etc. Tried several times and always got a stop error code. Evidently its ONLY compatible with YouTube when it's supposed to be universal. No thanks.

First up, this software does offer a 'free' version. The problem with that is that the finished product is unwatchable. They don't tell you that there will be a whopping great watermark in the middle of the screen for the entirety of the video until it's too late. Supposedly you can purchase a one week trial, but when you click on that button, you automatically get directed to a lifetime licence. I'm out.

Bought the trial for €0,95 but nowhere did it say you had to cancel the trial. Now I have to pay €39,95 for a lifetime license I did not ask for. I immediately sent an email to them and recieved an automated response. Don't waste your time on this software. Not worth it

The deceitful sales model. DON'T DO the $1 trial - it is a scam.
There is no possibility of canceling the trial period.
After the trial period they downloaded money from my account without my approval.
I do not recommend!

They have free in the name so you'd think that the software would be free. It let me download a single video before insisting I had to pay to use it. It then attempted to prevent me from closing the program by spamming me with ads. After closing 5 or 6 ads in a row I was finally able to X out and uninstall it, wherein it send me an additional ad begging me to pay for a subscription.