Frame-express.net

This is a UK based frame making site that allows you to build and order custom or standard frames for photos or pictures. The interface appears to be professional and easy to use. It is an appearance only. This has to be the worst most user unfriendly site I've visited in years. Trying to order a standard size 10x8 frame with a mount proved virtually impossible. The frame that was sent was minute and even that was badly put together. Customer service seemed to be annoyed that I would complain about the very poor service. I would strongly urge you not to use these people.

The frame arrived later than they said and the Courier dropped a note through my door rather than try any of my neighbours who were at home, the courier told me to pick up my frame from the post office, who did not have it, therefore wasting my time so then I had to ring up taking ages to get through to find out they were redelivering on Monday when I complained to Frame Express they just said if that doesn't happen often so we won't offer any real apology or a delivery cost refund either so just be aware that you may have to go and pick it up yourself even though they say they deliver it to you and are not sympathetic if you have problems