Overview
FlexShopper has a rating of 3.7 stars from 783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez and billing department. FlexShopper ranks 8th among Marketplace sites.
Placed my order on Jan 6th, picked up my new 9 pro XL in store the 14th. Some times things just take time. I'm good with that. No complaints. Read a lot of negative reviews, had none of those issues. Will be using again. Thank you!
Er service. Rep hang up call twice. I've been trying to order an item for over two weeks. They processed my refund on an order because it was out of stock for store pick up. I tried ordering the same item via ground delivery, and cannot get past the check out page. I called to resolve the issue, and while asking questions about the continued long ordering process, the representative couldn't answer, and decided to hang up. I called back, and i guess it was too much work pressure for the same rep, so he hung up. Weird.
Thank you for sharing your experience, and we’re truly sorry to hear about the poor customer service you encountered. We understand how frustrating it must be to face repeated issues with placing your order and to feel unsupported when trying to resolve the situation.
Our team would like to investigate this matter and ensure your concerns are addressed. Please contact us at (855) 353-9289 or help@flexshopper.com so we can assist you directly. We appreciate your patience and the opportunity to make things right. Your feedback is important and will help us improve our service.
I got tires on my car not filled out an application in which i had the correct account information on, the first payment they tried to charge an old account and continued to do so, so now I'm 400 in the hole and they won't take off autopay... I was scammed big time!
Thank you for bringing this to our attention. We’re very sorry to hear about the issues you’ve experienced with your payments and account. We understand how frustrating and concerning this must be, and we want to help resolve this situation as quickly as possible.
Please contact us directly at (855) 353-9289 or help@flexshopper.com so we can review your account, investigate what happened, and provide the assistance you need. We appreciate your patience and the opportunity to address your concerns.
1st time buyer, I was a bit skeptical. Transaction with way better than expected. Got my product in mail today. Very fast shipping, quality products only thing that could have made this better was if I received automatic updates throughout the process. The information is available though, you simply have to log in to view. Overall very good experience
Thank you for sharing your first experience with us! We're so glad to hear everything exceeded your expectations and that you received your product quickly. We appreciate your feedback about automatic updates and will take it into account as we strive to improve. It’s great to know our representative was patient and thorough in answering your questions. We look forward to helping you with future purchases! Happy shopping!
Once again they have failed to provide tracking information or and answer of where the items I have already paid for have not arrived. I am due to make another payment on Friday. They just keep saying wait 24 hours for the ticket to be answered. It has now been two weeks of fighting for answers. They blame the vendor. If that's the case then use a different vendor. Especially since when I placed the order it said it would ship from flexchoice. Which I'm assuming is run by FlexShopper. This is unsatisfactory and very poor customer service.
Thank you for sharing your concerns. We’re sorry to hear about the delay and lack of tracking updates for your order. We understand how frustrating this must be, and we appreciate your patience as we work to resolve this. Our team is here to help and would like to investigate this further to provide clarity and a resolution. Please contact us at (855) 353-9289 or help@flexshopper.com so we can address this matter directly. We’re committed to improving your experience and ensuring this is resolved.
Both of the customer service were really nice. They took care of my needs and fix my problems. 10 out of 10 if I ever need help I know the count on them
Thank you for sharing your experience! We're glad to hear that our customer service team provided the support you needed and resolved your concerns. It's wonderful to know you feel confident reaching out to us in the future. We also appreciate your recognition of our affordable prices on electronics. Thank you for choosing FlexShopper, and happy shopping!
I have called customer service and have sent them an email. When I call them they say im like 300 in the que so clearly they dont answer the phone. This is a scam and rip off. Ive already paid and Im scared that they will take the money out my account for the next payment without me receiving the items. The website wont even allow me to take my card info off. I will be issuing a dispute through my bank and blocking them from any further purchases. Im so glad I didnt put my main card and account on there.
Thank you for sharing your concerns, and we’re very sorry to hear about your experience. We understand how frustrating this situation must be, especially when you’re unable to get the assistance you need. Our team would like to look into this for you and ensure your concerns are addressed as quickly as possible.
Please reach out to us at (855) 353-9289 or help@flexshopper.com so we can investigate this matter further. We appreciate your patience and the opportunity to resolve this issue.
I have never had any issues with my purchases or products. All my
Products come in mint condition. Best way to make purchases 😉
Thank you for your feedback! We're thrilled to hear you've had a great experience with your purchases and that your products have arrived in perfect condition. We appreciate your support and look forward to serving you again. Happy shopping! 😉
The site makes it very easy to purchase what you are looking for.I always like the face that you can do store pick up. Overall everything was very easy.
Thank you for sharing your experience! We're glad to hear that the process was easy and that the store pickup option added convenience for you. It’s great to know we could help make your Christmas shopping easier. If you need anything else, don’t hesitate to reach out. We appreciate you!
Everything is wonderful easy to pay. Plus u get a early pay off. To me it's the best online shopping ever thanks again flexshopper.
Thank you for your review! We are thrilled to hear that you love shopping with FlexShopper and find everything wonderful and easy to pay. We appreciate your feedback.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review! We are glad to hear you had a positive experience with us.