FitBit

I purchased a Versa 4 when my Versa 2 died. I had been very happy with the Versa 2. I have been a loyal Fitbit user for many years. The Versa 4 is a piece of junk. It does not measure distance accurately, the touch screen is spotty and it does not receive calls. I have spoken to support many times. Fitbit support told me the distance inaccuracy is a "known issue". This is equivalent to buying a phone and Apple telling you it can't make calls right now! They send me many support articles and had me restart the device, update my phone, update my app and finally factory reset my Versa all to no avail. I've had this device 3 months! They refuse to refund me. DON'T BUY FITBIT PRODUCTS, ESPECIALLY THE VERSA 4!

Product claims water resistance, but mine failed due to water damage. Fitbit refused to replace this despite escalation and simply offered a paltry discount on buying another. Terrible quality, poor company, buy something else.

Too bad I can't chose no stars. They don't even deserve 1 star.

I bought the Versa 2 for a simple reason. The circle on the front of the Versa 2 consumer packing clearly states "STORE & PLAY MUSIC". Except that it doesn't. Customer service tells you to carry a smart phone with you into the gym and then the Versa will control Spotify for you. Is that the same as "STORE MUSIC"? Not even close.

They refuse to admit that they have done anything wrong or misled consumers. They are arrogant and deceitful beyond words. They really don't care once they have your hard earned money. Basically "so sad too bad" - it's not our problem. Talk about arrogant.

Buy any product out there in the universe except a Fitbit. But don't take my word for it. Look far and wide at consumer reviews and all you will see are unhappy customers that FITBIT could care less about. I got taken advantage of: don't let it happen to you as well.

Defunct FitBit watch was returned as per instructions with promise of being replaced. Mailed Oct '23. Confirmed received at warehouse. Dec 26 '23 chat confirmed - said prior ticket had been closed. The assigned new ticket to follow up and send replacement. Jan 20 '24. Chat confirmed nothing has been done - still show record of returned device to warehouse. Said they would 'keep an eye' on status. Ha. I requested a supervisor be in touch. I do not hold out hope. If they 'right' the matter I will update this post.
UPDATE: March 2024 - Though it took ~ 6 months and a number of online (their website) chat box dialogues, finally a refurbished replacement was sent. Function seems fine. Battery life is several days - Seems short, but perhaps that is normal expectancy. I use mostly the simple functions, heart rate, timer, telling time, text alerts.

Once Fitbit was taken over by Google, the customer service has become appalling. You will be held online for hours by support personnel outsourced to non-English speaking countries, with ridiculous requests like asking you to take videos of what the watch is doing (when the display will not light at all). After this, you are required to mail the unit back to them, and so far, 4 weeks later, I have gotten no replacement on a watch that was 3 months old.

Fitbit is instrumental in tracking my health and fitness goals, providing insights and motivation to stay active and healthy. Whether I'm counting steps, monitoring heart rate, or tracking sleep patterns, Fitbit offers comprehensive data and analysis to help me achieve my wellness objectives. I appreciate the user-friendly app interface and the ability to set personalized goals and challenges. Fitbit has become an essential tool for maintaining an active lifestyle

Ordered a Fitbit charge 6 at the start of December. Was meant to ship and be with me before Christmas. No update on what was happening to my order. It's getting close to Christmas so I check the Status which has now changed to "On back order. Ships January". They didn't update me on this at all, and were happy enough to take my order through the website. Awful company and awful website. Avoid buying from them

My Fitbit is not even 2 years old. I have taken good care of it. It will not charge anymore. I called customer service. Her fix was to ensure it is clean. As stated it took care of it. They will do nothing out of warranty. I feel with the price of it it should last a lot longer. Not impressed. Don't waste your money.