I'm from Virginia and this company is revoked for doing business here since February 2023 yet they still sell policies here. I took them to General District Court and won a judgement. That's all I needed to have my American Express account dispute resolved in my favor. Now I'm going to the NY State General Attorney about this company. Hopefully they will shut them down. All of their employees lie about anything and everything. All of their employees are high school dropouts and couldn't get a decent job if they wanted one. Stay clear of this company. All of the 5 star ratings are fake reviews written by their own employees and by companies who are paid to write positive reviews.
I had a 15 year old AC unit blow out recently, not only did First Premier have someone come out same day, since it was unrepairable they expedited a new unit within 2 days.
Couldn't be happier keep up the good work!
The customer service the most rude and unprofessional. I have been waiting 3 days to put someone to come out and service my dishwasher the company that first premiere supposed to have had to come out has been lying ever since Monday. 01-29-2024. They need to listen in on Customer service calls. They would not let speak to a manager or Supervisor. But first Premier Home Warranty doesn't have a Problem with getting my monthly payment.
You will regret signing up with First Premier Home Warranty. The 5 star reviews given to FPHW are solicited fake reivews. Read the real ONE STAR reviews from unhappy customers to know what you are in for if you 'donate' your hard earned money to the crooks at First Premier Home Warranty. We purchased 5 warranties from them, never got a $ from any claim we made. They would not let us cancel, did not send back any of our money. They are CROOKS.
Bought 6 policies around June 2023 on 6 different homes. Prior to purchase First Premier Home Warranty FPHW rep Jack Adams was asked to send a copy of the policy FPHW would be providing. Jack emailed a 6 page policy. It looked great, so we paid over $2500 for 6 policies.
5 months later we had a simming pool pump go out. Made the claim to FPHW who sent out their approved contractor. Contractor said pump didn't work, FPHW refused to fix it. Since we had tenants in the house, it was urgent to get fixed. Contractor said they contacted FPHW and said to replace the motor would be $690.00. Contractor said FPHW never authorized contractor to do the job. FPHW told us the motor was not covered. We argued with FPHW and got our own contractor, who put a new pump in, cost us $800. FPHW told us they would only give us $200 for pump. The 6 page policy initially provided to us said FPHW would pay up to $1000 for the pump. We spoke with the FPHW rep who took our payment, Robert Evans, and he said he would help us get payment and send form to us to get full payment. Never sent form.
Now months later, we had a plumbing leak on bathtub pipes behind wall (valve). FPHW contractor went to house and did not fix the leak. FPHW said leak was not covered. The policy we received from FPHW rep Jack Adams said valve leaks were covered. (we had paid for the 'premium' policy). We hired our own plumber and got the leak fixed.
First Premier Home Warranty is a JOKE, SCAM, FRAUDSTER, SWINDLER, DECEIVER, CROOK COMPANY. The sales reps, claims department, and all and any phone number you call at FPHW will get you nowhere.
Kiss your payment goodbye. Consider it thrown down a RAT HOLE full of the RATS at FPHW.
Attached are pages from the 6 page BAIT policy sent out before we paid and pages from the 19 page SWITCH policy deceptively sent in a email after we paid with no mention that they had changed policy terms
I have been horribly taken advantage of by Vince Walker. They didn't pay the vendor, so now this contact has cost me well over $1000, while they didn't bother finishing the repairs OR paying the technician. One victim shared her story how she contacted her credit card company for a FULL refund AND filed a complaint with her state attorney general office. Because of this very determined victim she helped get them shut down. Alabama told Vince Walker best move along to another state. Please don't buy this warranty. Scam, sham, lie lie lie.
This company did not finish two claims then found out a year later they didn't pay the vendor either. We're looking into pressing criminal charges. They pay to post fake reviews, and Site Jabber why are you allowing them to keep removing reviews I leave on this site? I thought Site Jabber was honest?
This company has been good they have covered my items when I had a claim, there was no delays I would recommend them to everyone that is looking for a home warranty plan.
The customer service is unbeatable, I spoke with Frank for my microwave issue is followed up, ensure the technician will take care of it which he did, 5 stars for them!
So at first i had so much questions weather i should or shouldn't and finally I took my policy out Best decision I'd ever made, I love the way they handled my claim within 2 days my washing machine my back up and running.
We recently called them to confirm our contract covers water heater replacements to which they confirmed yes it does. Based on this information, we proceeded with requesting to schedule a technician to replace the water heater. We also explained that we had an elderly mother who is inconvenienced with non-functional water heater in NYC cold weather. Several days after the technician provided photos to First Premier and submitted the claim to replace, we were informed by the technician that the claim was denied (no reason provided). We emailed First Premier requesting an update on the claim and never received a response. When we called to inquire, the representative was rude and kept us on a never ending hold.
Quick response and easy to work with. They fixed my plumbing problem with a day, the customer service is exceptional I'll recommend to anyone that is looking for a plan.
Overview
Fist Premier Home Warranty has a rating of 3.2 stars from 98 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fist Premier Home Warranty most frequently mention and customer service. Fist Premier Home Warranty ranks 3rd among Home Security sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members