The Keyless Locks Store

Ordered a lock over a month ago from Keyless Locks store, the package never arrived. After trying to contact their customer service 5 times, they would not issue a refund. This was a $200 lock. Very poor customer service and dishonest business tactics. Outright scammed me! This was for my business, and I had to find the lock from another store. Could not be more disappointed.

I called the customer service to make sure of a few things about the lock and its function. She was able to guide me though and filled in the blanks as well as made me aware of how to disable one of the features of the lock.

The old lockset had internal damage. A replacement lockset was unavailable for some time. The sales representative suggested that I order the "guts" to replace the damaged lock. The part was in stock for the out of production lockset, so after verifying that the part was correct, I ordered it. At least we'll have a functioning lock to use once the parts arrive.

Called this Friday afternoon to inquire about a product from Lockey as these latter were already gone for the day. Sandra from Technical Support went above and beyond. She called the cell phone of her contact at Lockey and we did a 3-way conference call to get direct assistance from the manufacturer. They were able to recommend the appropriate product to fit my gate application. Sandra then took my order over the phone instead of me doing it by myself on their website. I am very happy with this first interaction with The Keyless Lock Store and highly recommend them.

Have emailed with Mike back & forth for about 2 months now. My board is/was dragging their feet on every little thing. On my initial conversation I truly "grilled" him with every little detail as I knew what I wanted--but did not know if that kind of a product even existed. After thoroughly listening to what I NEEDED and WANTED for my preschool, he came up with several solutions. We talked about each one in depth. I have emailed him several more times with follow up questions. He is always, courteous, extremely knowledgeable, and unbelievably patient with my incessant "what if's". Like I said, this process has taken over two months time, and conversations have been through many different methods. The level of customer service and that of their staff is outstanding! I had to provide my board with at least 3 quotes from various companies. My vote was for these guys without a doubt! They, by far, offered the best bang for my buck!