eVacuumStore

I have done business with vacuum for the last 15 to 20 years purchasing bags and other equipment for my built-in Nutone vacuum. After 30+ years of good service, the Nutone vacuum broke down. My first choice was Evacuum. I spoke to the service representative at Evacuum told them exactly what I wanted Plus, they consulted my previous purchases and knew. I was replacing anPlus, they consulted my previous purchases and new. I was replacing a whole house vacuum. We on the price and they shipped it out. When we received the vacuum, I had to go visit my sick mother in another part of the state so I had a friend do the install. When we came back, everything looked fine. The vacuum looked similar and it worked. The same to me. Unbeknownst to me they had sent us a vacuum that was designed for garage use only. That vacuum has now burned out after three years I Contacted Evacuum and they told us to contact the manufacturer. The manufacturer told us we could pay for a service person that would cost us $500. Evacuum has made no effort to help resolve this issue. This was their mistake by shipping the wrong vacuum! DO NOT purchase a vacuum from Evacuums! There customer service will disappoint you!
John Key

Stumbled across this site while hunting for a replacement vacuum cleaner. First thought was to look at the "Brazilian region" site. After sort of finding what I was looking for, decided to search for that vacuum and eVacuumStore came up with a better price for the same model. In addition, an extra 10% discount was given on the order that included free shipping. All in all saved around $50.00 extra. Also the shipping was fast with delivery. So it pays to do your research.

What a disappointment. When my expedited (at my expense) shipment didn't leave their warehouse on time I was told to refuse the delivery. I did so and waited six weeks for a refund. On calling their 'returns' department today and speaking with Andrew I was told that I had already been refunded three weeks ago (which, if true, is not appearing on my credit card statement online). When I said I hadn't received the refund, he told me it can take a day or two to appear (which is odd, as he said it was issued more than three weeks ago). When I told him again that it isn't there, he hung up on me.

I disputed with American Express. "Service" from this company has been a disappointment from the get-go. I bought elsewhere and recommend that others do the same.

Ordered belts and filters for our Bissell. There was a delay in shipping due to an understandable supply chain delay. When finally shipped, we did not receive the goods. The post office showed delivery but we never received it. Contacted eVacuumStore and they immediately started a file. I received a message from them stating that the shipment was being returned to them and that they would refund or replace the order. We asked for a replacement as we wanted the merchandise. That was three months ago. We have had one follow-up message saying they would email us when a refund was issued. To date, we have no belts or filters, no refund, and no email. Our experience with eVacuumStore has turned very sour from what could have been a great customer service opportunity.

I have been using eVacuumstore vacuum bags for years and had no problems until now. The bags are
The correct item for my Kenmore vac but the cardboard insert is too wide and would not fit in. I even
Cut the sides to fit but still could not fit it in. I did a chat with an agent but it was not helpful at all. All
He said was they never had this problem before. Well, they do now. They lost me as a customer.

The initial order of my power nozzle seemed to be very smooth, to the point that I made comments about how easy it was to place the order. It was after that, the customer service fell to pieces. Extremely rude representative I just hung up with again. The team at EVacuum seems as if they have absolutely no idea what they are doing, or selling. My product will be returned immediately, so i can order from a professional organization. Do not use this company.

I tried to order filters online and could not decide what I actually needed so I called this company to place the order. This Yankee lady was insistent that I needs a particular filter, so I gave her my cc and info. When I received them, indeed they were not what I described to her. After going through 4 different people that refused to understand my frustration, I am still stuck with 2 boxes of the wrong filter. No matter how many times I described my filter along with a picture, I was told that filter had been changed to the felt filters I was sent. I tried the filter in my machine and am convinced these people are thick and do not intend to correct my problem because they refuse to admit there is a problem
GW

I received my order rather quickly and the items were exactly what I ordered. My city store had been out of my necessary bags for months, so I chose to order from this company. Glad I did and will from now on.

So much for customer service. I purchased two boxes of Sebo Vacuum bags. Cost $75. Bought wrong model. I only found out when I used up all of my existing bags. They refused a return or exchange. This is bad customer service. I would never do this to one of my customers. It guarantees this kind of review.