Erasmusu

I booked a room on this site last week, the landlord has said that room and all available rooms are unavailable. I have written several mails to the team for cancellation and refund and no one has reached out or processed anything. If you are not scam please refund me my money £621, I need to book somewhere else and not be stranded! Booking #*******

Erasmusu is a total scam. They post pictures of unavailable accommodation to lure you into making an advance payment, then use totally false pretexts to justify keeping your €149 service fee after you request a refund.

If I get my service fee back, then I'll take down this review, because the people who work there were at least polite.

I booked a place in Slovenia, then did not like the place, cancelled the booking. I wrote many emails to get the refund or any response from the Customer support but nothing received! At least an email confirming my request would relieve me! I am still waiting so that i can use that money for another accomodation!
Booking ID #*******
Receipt #1691-1820.

To anyone reviewing this who has had unresolved issues with this service, you can report your issues with the FTC or Internet Crime complaint center (IC3). Keep records of everything that happens, take screenshots and save all communication with the company. Read clearly their terms of service before-hand and save all info. The more complaints that are filed, the quicker this kind of business practice will either be shut down or forced to change their practices.

The owner did not respond in the 48 hours so like written on their website I asked for a refund. Then few days later they say "oh the owner say ok so you cannot have a refund" except that the delay was passed and that I asked for the refund right away so it should have been already done but the employee keeps putting it off and sends one email a day to the conversation to drag this matter for a long time... I'm still "fighting" to get my money back because I am apparently the only one who respects their rules this is ridiculous!
I really do not recommend this website, it is a disaster. Find another solution it will be safer for your money and your time...

If I could rate it minus points I would... you have to pay for an accommodation which you may not get, so this is one months rent plus a booking fee (mine was £280). I received the months rent back after the landlord did not respond however my booking fee of £280 was not refundable. It was a total waste of my money and time, thanks for nothing!

So I reserved one of the offers in Erasmusu.com for a hostel in Madrid for the whole month of September, then when I got there, they got my credit card and charged me yet again, and I can't get in contact with anybody from their team to confirm a receipt so I can get a refund from the hostel.
Conclusion, it's not recommended at all to reserve anything on this website, zero feedback and I lost 350 euros.

I am Barış Şahin and I am an Erasmus student for the 2022 Spring Term.
Few days ago I made a booking for a flat with flexible refunding policy. In the website it says cleaning service and bills are included in the price. However, after I made the reservation, when the landlord reached me via e-mail he said no cleaning service + bills will cost 55 Euro.
My arrival date is 3 days and 1 month later and I have 3 days till my flexible refund option ends. And I am still waiting for erasmusu.com 's response to get a refund.

They do not check the information the landlords post, even the verified ones. If the landlord doesn't respond to your booking request (something commun in my experience) you immediately lost your money and time for at least the next 15 days, the refound policy is messy and delayed on propose so they can keep "helping you to find a similar place" 9/10 they will do nothing and they take like 2 days to find something that is not even useful.

Avoid if possible!