How would you rate empowerDX?
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Nebraska
1 review
0 helpful votes
Follow Rob M.
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Bad customer service
November 5, 2024

Disappointing customer service: I tried to do the test twice, got TNP results both times, with no explanation. I believe I followed the instructions correctly both times. Basically, I spent $100, went through the inconvenience of doing the test twice, got no results, and now there are no other options for a partial refund or a new kit.

Date of experience: November 5, 2024
California
1 review
0 helpful votes
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Didn't run the test.
November 9, 2021

They said there was no patient identifier, but both the label on the outside and the label inside the box identified me! Never again! And in addition, when I ordered the test, they didn't send it until I contacted them to find out why.

Date of experience: November 9, 2021
Florida
1 review
1 helpful vote
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MTHFR test
June 2, 2022

Great experience, they update you every step of the way from mailing, receiving, results! I will use them again

Date of experience: June 1, 2022