EL AL Airlines

The company has one of the best customer service which takes responsibility and does not ignore or put you off. This is important in days of high competition. The company may not be able to offer best prices but it is the safest one I know to fly with.
There was a case where the booking agent had made a mistake, costing me lots of time and money, but El Al has refunded me after I had mentioned to them of the mistake the booking agent did, not the airline. Who does this in the industry?!?

My wife and I were scheduled to fly to Israel on March 14. As a result of Covid 19, news of the Israel closing it's borders began to make news the beginning of March. On March 5 we cancelled our trip and I attempted to contact El Al. I tried their New York office which either never answered or never called back. I then tried their number in Israel. After numerous attempts, several days later and after staying on hold for 2.5 hours, I got a representative. She looked up our reservation and saw that we had purchased 2 full fare business class tickets. She told me since we had full fare tickets it would be better to take a refund and re-book at a later date should we decide to come as opposed to just moving the reservation forward. I had no problem with this and said ok. That was on March 7. Now three months later, I have not had any correspondence from El Al, nor received my refund. I tried to call in April and again in May and the recording says they are closed due to Covid 19 and that I could send an email with my issue. I did this as well and never heard anything back after two emails. I've read that they could possibly go bankrupt and were waiting to see if the government bails them out. I'm sure there are some people working there and I find it incredible that after 3 months, no one can even answer an email? The lesson here is never fly El Al or fly at your own financial risk if anything goes wrong.

I had to rebook my flight, and with a short time I got a pleasant agent and right away she solved the problem. My next flight definitely will me again with El Al.