Employment Development Department

I've been trying to reach a CA EDD customer rep for what feels like eons - it's like a never-ending punchline to a terrible joke. I've even resorted to YouTube tutorials and pressing 134 repeatedly after hitting #1, but with no luck. Some people have had to shell out money just to get through to someone! It's absurd to think that our hard-earned tax dollars are going towards such a poorly designed system that offers zero customer support. Did you know that if you don't notify them within 16 weeks about enrolling in training, your benefits vanish into thin air? It's a race against the clock that's impossible to win when you can't get in touch with anyone. Someone's definitely playing the system, and I'd love to know who's got the last laugh.

The edd has been doing really too much messing around...I have told several representatives who are not helping.and since the new system it's a million times worse than Before.i feel this system was put in place to cause anger and toxic stress to California residents.I'm so frustrated I bet everyone else is too this is not good we pay your salary and you treat us with no respect and keep screwing people around.to those that do karma is right around the corner.I hope you loose your job and have to deal with the same situation where people are bs around and playing games.and stressing people and making it where you have to beg for what is yours...Honestly...What's going on.i feel the devil took over all of you edd employees..

As if it's not already hard enough to reach a live person to talk to. EDD thinks EVERYONE collecting disability is just a bum trying to get money/or live off the government. Law enforcement here and I was hurt in the job. Every time someone answers the phone they put you on hold for 30 plus minutes then hangs up on you so they don't have to do their jobs! Going remote for these employees should not be an option! They're rude, lazy, non compassionate, arrogant etc. they need all the supervision they can get! It's not just one employee, it's ALL of them!

Filed an appeal due to denial of benefits for fraud, edd lady sends me to the appeal board for information; call *******803 and this chick sounded like I interrupted her drunken nap; she says "you need to call EDD. I reply "I did and the rep referred me to you and gave me this number". She unprofessionally says well I don't see an appeal so call her back. Fraudulent claims have been filed and I am getting the consequence. Hey Newsom, hire me and I will really help the unemployed instead of the bs you got going on.

No customer service available at all even with the customized phone number that is provided in the website. What nonsense, it automatically cuts the connection saying we are experiencing longer hold time. Very pathetic, can't reset our security questions, won't verify us with our SSN nor our drivers license and won't show us our account/previous claims when you login to your account.

"MAX no of callers has been reached, please call again thank you" -- really, everyday the same message?! Like all from 8-5pm?!

It's unfortunate dealing with people who don't have the human decency to help those in need. We cannot survive in CA with all of these high costs and when we need a little bit of help, we are met with a laugh and a push away.

They delay your time and do not pay you at all do not file for unemployment you wait 2 weeks for a paycheck that isn't enough to even survive especially when you have to be paying rent and bills, the call wait times are also very long to around an hour or even more or sometimes they don't even answer, I recently filed for fraud due to a situation of people using my card and stealing money from me they still haven't resolved my issue and I spoke to a lady today after being told unnecessary information that is wasting my time all she told me was good luck and ended up sending me back to the main menu and not letting me get my money that they owe which they owe me alot of money I do not suggest collecting unemployment

During the time I got fired. Had reached out to EDD for support. I wasn't given the proper service I was refused and denied from the beginning. I had followed all terms in getting EDD. I had previously had applied two other times before with the 12 yr period was denied.
The time that I was denied had won from my previous jobs class action lawsuit mistakes and wrong doing.
Very disappointed and ashamed of EDD.
I want EDD to earse/ delete my personal information and file permanently. Don't want their service ever nor should they hold on to my data.

Edd hasn't paid me in 5 months while on disability for work injury. I can't feed my kids and can't make bills. It's impossible to call them. They ignore letters of complaints. Now I'm suffering almost going to the streets with my family. Big F for edd