Driver Support

I purchased this as (what I thought) a yearly subscription. Current drivers are free from most all companies and typically free of charge. Come to find out this is a monthly bill; and to let you know how exorbitant this price is... not even the highest software comes any where near to this cost! I just overlooked the fact it was a monthly charge. Started sending emails where I was instructed to go to their website and fill out request and then my request would be handled. Sent email in September (they refused to acknowledge) Sent another in October which they acknowledged and then cancelled the account but only after another monthly charge in November. Called to discuss this and was not allowed to explain; actually I was hung up on! This is not a required software and probably should only be used one time a year unless you have multiple computers... but to sell this as what I thought was a yearly charge only to have them raise the price over ten times. Then when you call to attempt to get it corrected, ignore your requests. This reeks of a company in deep trouble. Why else would they ignore cancellation requests?