Driver Easy

Answer: Hi, Andrew, Thanks for asking this question. It is PCMag's decision to choose which driver updaters to do a review of, so does a lot of other similar websites like PCMag. Similarly, it it PCMag's (Germany) decision which software to have cooperation with. But to make a conclusion based on one single review alone is too risky, since there could be so many factors contributing to the review made, and we believe you agree on this too. Plus, there are tons of other ways of showing endorsement of a certain software. Hence, it is recommended that you check more reviews on both Driver Easy and the other driver updater you mentioned on some sites, and then decide which one to use eventually. No pressure here, just a minor suggestion to prevent you from making a wrong choice. The ratings on websites such as CNET, for example, and the ranking on Alexa is a good starter. If you are interested, we can provide more information to help you decide. Have a nice week.

Answer: Hi, Shaw. Please be assure that we are running a legitimate business, and the 30-day refund guarantee is valid in our company. The problem that Josher had was because of our fault that we didn't send him an informing email telling him that the refund process was fulfilled in Jan. 29 and it would take about 7 working days for the money to be refunded to his account. So the problem lied in that there was not enough communication between us. We have been improving our services so as to provide a pleasant user experience to our users, be them users of the free version or the professional version. Apart from the refund guarantee, we have a team of professional technician support that is always there waiting for any question you might have when using our product. If you have further problems, please feel free to contact us at support@drivereasy.com. Have a nice day.