If you want to be disappointed then go ahead and browse their website. Lovely pictures but the dress came as a shocker. Brown sleeves on a white wedding dress. These guys ruined my online shopping experience! Would not recommend to anyone, at all!
Ordered my mums mother of the bride dress from here. Requested the colours be different from the picture which was confirmed with me twice. For it to arrive totally wrong. They will not accept returns or admit liability and want me to pay for another dress making! What a waste of £115 don't bother buying from this company no matter what the good comments say!
Ordered a "custom made dress" which I might as well have made myself. Cost me £170 and looks nothing like the picture. Bad, bad quality, massive on me... It was not even symmetrical! Customer services asked me to send them pictures of which I took loads and they said that they could see nothing wrong, refusing to give me a refund. I will never again purchase from there and hope no one else will either.
This company also goes by the name of Stacees. They made 2 of our dresses wrong and are refusing to replace or refund them. They want more money to make 2 correct dresses. Please don't use this company. Save yourself from stress
Ordered my wedding dress from then and it came within time but measurements are all wrong and dress doesn't fit. Tried to email them, they asked for pictures and now won't reply. Then tried to make a comment on their Facebook page and it won't show up.
As a plus-sized Mom of 2, it's hard to find dresses my size. A neighbor recommended DIYdress and boy was I glad to find out they cater to plus-sized customers from swimwear to lingerie! Best of all, they offer discounts. That's a whole LOT of savings for me.
Do not order dresses from here! I have recently purchased 5 bridesmaid dresses and they came in awful! Horrible colour and dresses looked awful on, nothing like the images they say!
When I asked for a refund. They say nothing is wrong and that they cant give a refund but a replacement at a lower cost. Then when you agree to that, they say we can't do that either. Even though it was within the 7 day of delivery like they say on their site! They send the same automated replies!
I Have rang their customer service number and the guy was just not interested at all. He passed me off telling me to email them through their sales team and I'll make sure they get back to you, but they don't. Now I can't get through at all!
The live chat lady will say you get a refund but you don't! So do not believe them!
I've just lost £367 of my bridesmaids money. It's a massive scam! Please, please do not buy their dresses! Wouldn't want anyone else to be in the same situation as me!
Lisa
I ordered a white dress made to measure for my wedding day. When the dress arrived it was neither white nor made to the measurements I requested. I promptly emailed them requesting a refund but they refused saying they made the dress as requested, despite me sending photographic evidence to the contrary. Do not order from them!
Only use this site if you want the worst possible dress you can imagine and the worst possible customer service you can imagine. Simply do not believe anything on their website. None of it is true. You will only use your money.
I have only good things to say about this company. I am a retailer and the quality is very good especially for the price. If you are specific with your order and keep in touch re your expectations there isn't a problem. I wouldn't re order if I had not been happy with them.
Overview
DIYdress UK has a rating of 3.2 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DIYdress UK most frequently mention customer service, good quality and bridesmaid dresses. DIYdress UK ranks 17th among Prom Dresses sites.
- Visit Website
- Hong Kong
- Edit business info
Business History
Today we have a bigger workshop and have partnered up with major Dress Makers. Serving customers worldwide, 24/7.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members