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Florida
1 review
0 helpful votes
Follow Leo J.
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I canceled my service with them and I canceled before the contract expired I got charged $10 for the remaining month I understand I put 3 receiver in one box they said they only get 2 and charge me $452.64 never deal with Dish network even the ups guy told me take a picture of your tracking they can say that they don't receive anything for them to find way to charge you,how is it possible that you get 2 receiver and all was in one box

Date of experience: October 17, 2024
Florida
1 review
0 helpful votes
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Robery
October 17, 2024

I have been with dish network for over three years and I have a contract ending in December I decided to end the service with them they ask me for the equipment and they send me the label I put 3 receiver in the box they claim that they only get 2 of them they decided to charge me $452.64 for that this company is a sh!t and robbing people if you end service with them they will find a way to rob you

Date of experience: October 17, 2024
Texas
1 review
1 helpful vote
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I was a Dish Customer for over 20 years. We live rural and satellite TV was our only choice. The only internet was 3mb DSL over phone lines. We were finally able to get decent internet and decided to switch to streaming TV instead of satellite TV. When I called to cancel my service they tried to tell me that I was under contract for another year... I had been a customer for over 20 years and was perplexed as to how or why I would still be under contract. I was told it was because they had to replace my satellite reciever the previous year. Now this is we're I got really upset because I had been paying the extra money all of these years for equipment protection. They told me in order to cancel my service with them that I would have to buy out the remainder my contract which I did it cost me nearly $250. I did this instead of arguing with them because the person on the otherside was only stating that that they could do nothing to help you unless unless I payed. So I paired and I filed a formal complaint with the Better Business Bureau, it took over 6 months but I got my money back...

Date of experience: November 10, 2024
Tennessee
1 review
0 helpful votes
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I called about our Hopper and Joey constantly freezing up. We had to unplug it two or three times per day. Also, the hopper would not switch with the Joey, and after pausing the Hopper it would just go to live mode. When I called tech support they couldn't help over the phone. The tech said we could get a new Hopper 3 with extras for only $3/month. I was connected to sales and went through 35 minutes of agreeing to order a new Hopper 3 and Joey, then made an appointment for a morning 8:00 a.m. to 12 noon. I checked the tech arrival page that morning at 8:00 a.m. and no tech was scheduled. We got a voicemail that the tech would arrive at 9:45. However, he pulled into our driveway at 8:15. He never showed up on my dish network app. The tech drove through our yard leaving divots in the grass and this along with the arrival time upset us. The Dish Network technician was very rude and condescending when he was told not to drive through our yard and that he was early. He said he would just leave. After he left I called customer service and told them about the tech. We could not allow him back and requested a different technician. They said they would send a different tech and setup another appointment. When I checked the Dish Network tech finder app, I saw the same guy was scheduled to come. So, I called customer service and said we could not allow that rude, arrogant person in our home. So, they scheduled another appointment more than a week later, and the morning of the appointment I checked the app again and saw the same guy. Again, I called customer service; I asked for a manager, but they are always in a meeting. It's not over yet.

Date of experience: November 22, 2024
California
1 review
1 helpful vote
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Had sever problems with dish network over the years. When I finally decided to cancel the agent told me my balance would be between $10-$20 for the prorated balance. Then I receive a bill for $140! I called and they told me they can't do anything for their agent giving me wrong information. Their service is okay at best but beware they will change you like crazy, and make it almost impossible to get rid of them

Date of experience: September 21, 2024
Tennessee
1 review
1 helpful vote
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WE have been having issues for years having too reset reciever 2 to 5 times daily so on August 31 it totally went out and our nearest possible tech apnmnt was the 4th of September then cancell again so now its the 11th of September WOW

Date of experience: September 6, 2024
Texas
1 review
0 helpful votes
Follow Cheryl W.
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Dish was no longer going to offer internet services through Viasat, and finally after sending a certified letter, I got credited for 1 month of service that I didn't receive and they wouldn't credit me for the 2nd month they billed me.
I'll cancel TV as soon as my contract is up.

Date of experience: June 22, 2024
Utah
1 review
1 helpful vote
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It is extremely disappointing that Dish does not put women's college basketball schedules on game finder. As a former high school girls basketball coach I feel this is disrespectful to those athletes and fans who enjoy watching the amazing talent that this sport attracts.

Date of experience: March 3, 2024
Pennsylvania
1 review
0 helpful votes
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Gift card ripoff
May 7, 2024

So we got this thing if you sign up for dish you get a 500. Gift card. The tech. That hooked it up said we had to call the code in. So I called it in. She said oh you have to wait till you have it 30 days then call it in. So, I called today may 7. Now she says, oh. You don't qualify because you had to give the tech the code when he was out to hook it up! So, it's a BIG FAT SCAM...Everyone pushes the blame on another person. Biggest rip off ever.

Date of experience: May 7, 2024
Connecticut
1 review
2 helpful votes
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This company is evil
February 27, 2024

I signed up for Dish Network for a 300.00 Visa gift card and was told I would receive it within 6-8 weeks after I submitted the request. Months later I was lied to and given the runaround by numerous customer service agents. I was lied to from day 1. Made a call today and they told me the possibility of redeeming the card that I never received and was promised by agents during 2023 was a flat out scam to get me to sign up with there service. I am leaving Dish Network as soon as my 2 year contract is over. Do your self a favor and stay away. By far the worst customer service I have ever experienced. Don't believe their sales agents. Its bait and switch all the way.

Date of experience: February 27, 2024

Overview

DISH Network has a rating of 1.1 stars from 459 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DISH Network most frequently mention customer service, year contract and local channels. DISH Network ranks 25th among Satellite Television sites.

service
264
value
256
shipping
135
returns
151
quality
219