Horrible customer service!
Do not buy anything from this Merchant. Sent the wrong part and its taking four days to try and get my correct part.
I'd demand a refund but at this rate it would take a month!
I ordered some Phillips DLP TV lamps from Discount TV Lamps (Discount Merchant). The transaction was cleared as of December 14,2011 and the item arrived on January 7th, 2012… 3.5 weeks?! I called several times but unfortunately wasn't able to get in touch with anyone and therefore had to leave a number of messages. When I finally got a hold of someone, they gave me excuses to why the processing time was delayed and why the package hasn't been shipped. On another note: I provided an alternate credit card, requesting that it be charged to the new credit card provided and they still charged it on the original credit card. Before I order from here, I would think twice about purchasing from this company.
This website is a big rip off. Tey to have OEM products but they are after
Market. If you return a product they will charge you a re-stocking free of
25%, so buyer beware!
I had a great experience with them and would use them again!
On top of the great price, Discount-Merchant also provided awesome customer service.
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- San Diego, California, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members