DecorPlanetReviews 316

Decor Planet admittedly sent the wrong Toto toilet seat which I returned, uninstalled in pristine condition but in the box box of the new toilet seat which I ordered. I ordered a new one before I was refunded because it took 8 months for the first one to arrive. When I did not receive a refund I contacted Decor Planet and was told by Venice that the seat was 'used'. The pictures she sent were not of a 'used' seat but of one that had been completely and intentionally destroyed. The seat was never even attempted to be installed because I was sent the wrong model and the damage was intentionally inflicted. Decor Planet may seem like they offer lower prices but it is at the expense of their costumers, this is a scam and disgusting practice, do not use this deceptive company.

I did have a fabulous sales person in there McDonald Avenue location, but he told me to buy a fresco medicine cabinet and unfortunately the LED has dripped inside the mirror. I've contacted their customer service and they never get back to me. Do not buy their.

I ordered two expensive vanity faucets. I was supposed to receive a ship date within 24-48 hours. I received no follow-up information. I emailed customer service twice inquiring about my order, and never received a reply back. I called the customer service line and after waiting 30 minutes, I was prompted to leave a callback number( staying on hold was not an option). I never received a callback. I canceled the order through the website and received no follow-up acknowledgment. Meanwhile, my funds are on hold and tied up until Decor Planet cancels the order. Worst purchasing experience I have had in a long time

I bought a Vanity, marble vanity top, and a high end Toto toilet. I spent over $6000. Dollars with them. All the items arrived on a palate. When my contractor was able to open all the items to install them, the marble top was broken in several pieces. Since this was more than 48 hrs after delivery, they refused to replace or refund me and I had to buy a new marble counter top. I won't be a repeat customer!

Stay away from this company. Unless you enjoy just being a number, and waiting MONTHS for a simple quote. I will never use this company again. And from a guy who can be outright stolen from, and still not leave someone a negative review, trust me on this one! I waited TWO MONTHS to receive a simple quote on a mirror. When I received the quote, it was for the wrong mirror (lord help me!). It has now been more than 4 MONTHS, and not even a proper quote yet.

Did I mention they took my money upfront?

Never, ever, use this company. Gretchen was my sales rep, and although she sounded helpful over the phone, that stopped as soon as she charged my CC.

We're now approaching 5 months of time that has passed. My bathroom is complete (without a mirror of course) and still no quote. I asked Gretchen to cancel my order and with a short reply she apologized and canceled the order. Not even an attempt to make it right, just a quick apology and canceled the order.

Avoid this company! And even more so, avoid Gretchen. You want to work with a salesman that will go to bat for you, treat you like a person, and make things right. That is NOT Gretchen, nor is it DecorPlanet.

Disreputable company. They advertised an in stock item, then they told me it would take more than a month to ship while they "searched for a supplier." I cancelled my order and awaited a refund that never came. I finally got in touch with them through their chat--after they never responded to emails--and they said they refunded my purchase to Amazon Pay. Amazon Pay disagrees with them, as they never received a refund. So, Decor Planet are both liars and thieves. I had to file a claim with Amazon Pay to get my money, which they say will take as long as a month.

Do not purchase from this company, i missing parts of my order, no communication, very bad customer service

Will not buy from decorplanet.com again. After waiting 4+ months for the shower enclosure to match the base which arrived earlier, I was never called to arrange delivery. No voicemail. When I tracked down the item it had been 'returned' because they were 'unable to contact the customer by phone' which is a lie. Item had been returned without my consent. To 'fix' this issue I had to re-order expecting the credit for the return to match the new charge but instead discovered they charged me $300 more! Poor customer service failed to fully resolve the issue.

I purchased the Fleurco FA483-72 Capri 45 7/8" - 46 1/4" Framed Half-Round 3 Curved Sliding Shower Door from decorplanet.com.
1) the screw heads stripped so easily and we're very poor. We had to go buy new screws to make it work
2) the glass clips are super fragile and broke
3) the directions are bad. One parts said to screw slide on glass supports. It didn't state which direction, how many on top or bottom, and it has 6 which was confusing since you only needed 4. There were no extra parts for anything else. But when they started breaking, we figured it out.
4) the self tappers have to have a pilot hole drilled first to work and the directions didn't say that. They were not sharp enough to go through the metal
5) there is no cap on top for the side supports so it has a 2 inch hole on top for anything to fall in. ( both sides)
— I could go on, especially about the bad directions. You have to have an engineer or a bathroom pro to know how to assemble.
Hoping it stays together. Home Depot has one much cheaper that I believe would have been better quality.

Worst company to deal with. Ordered a vanity April 17th. I emailed and called to confirm the order. They said they'll ship May 5th. On May 10th, I called to ask why it hasn't shipped. Turns out they did not even PROCESS my order despite my email and call to confirm the order. Then they said they'll ship May 18th. Nope, still didn't ship. Then they said they'll ship May 23rd. Of course as I am writing this, it still hasn't shipped. These are the most incompetent people I've ever had the curse to purchase anything from. Spare yourself some misery, and don't order anything from Decor Planet.

Placed a large order that rep said should ship in 1-2 weeks. 10 weeks later and no ETA. I canceled.

I ordered the mirrored medicine cabinet and was hung by a handyman according to their manual with screws etc supplied by them and a few months later the whole cabinet fell off the wall. They asked me for photos and gave me a case nr and after... i never heard back but in meantime my medicine cabinet is broken! So buysomewhere else as they dont help with any issues! You will be onyour own

I am writing here that I just had a terrible experience with decorplanet and I am sorry I have purchased product from them. My item arrived broken and it started not functioning after 5 days as you see on the picture. If the item is defective, they won't give you replacement or accept the return. This past a week and half I had to deal with their customer service and talked to manager yesterday. They put all the responsibilites on customers and they shifted the responsibilities to the manufacture warranty even though I initiated the process within 30 days. They said you reported too late. It is really bad business model. They maybe a little cheaper than other competitors, but buy from the place where it has more reputations and quality of customer service, because you will regret. I am totally regret purchasing from them. You will end up with dispute and despairs. My bathroom construction was already finished, but because the toilet was broken, the project was not completed. Now we have to wait 3 more weeks from manufacture for repairing and rehire our plumber to reinstall the seat.

I bought expensive faucets and a tub faucet from Decorplanet.com to the tune of $2500 in advance of a bathroom renovation project. They did not bother to contact me to let me know that the faucets had been discontinued. By the time I realized that I hadn't received the items and called them, I had very few choices of other faucets that were available and that I could get in time. I'd spent tens of hours picking the first choice. I had to make repeated calls and worked with 3 customer service agents before I found one who actually helped me find new ones. Then they fired that helpful person. In the meantime, I bought a number of matching and very expensive robe hooks and towel rings. They were all very late in arriving, there were very confusing communications about their shipping, and some were never even sent--again until I called AGAIN and asked where they were. Everything was so delayed that by the time I could install them, I realized that most of the hooks and rings didn't work. When I tried to return them, I got NO response for weeks. I had to make repeated calls to get an RMA number, which I finally got. Then, they refused to waive the 15% restocking fee. Incredible. I would NOT recommend them.

I ordered a faucet in April, and they charged my card. 30 days later they told me it was on back order and I did not receive it until mid-August. When it didn't work for my kitchen, they charged me a 15% restocking fee and I had to pay to ship it back. Seems like they had no problem inconveniencing the customer.

I ordered a shower head and it was supposed to ship in a week. Months later they told me it would be months more before it would arrive. Our bathroom remodel was delayed mid-project because they couldn't deliver after saying multiple times they would. I finally cancelled my order and bought elsewhere.

After an item was delayed 3 times and 6 weeks, I started looking at this company's reviews and realized I wasn't the only person with this issue. I was lucky enough to be able to cancel the order (hopefully with a full refund). I reordered the same product from another company and the product was shipped the SAME day with tracking. I'm not sure why they can't be honest with whether a product is in stock and ready for shipment. Yes, they offer lower prices, but unless you have oodles of time, don't count on actually receiving it. You get what you pay for, I guess.

I ordered a KWC Ono series kitchen faucet over $2,000, faucet was delivered with 1/2 of the faucet parts missing. My plumbing company opened the box and had removed my kitchen faucet when they found parts missing, $ 225.00 bill for that work. I called Decor Planet, sent pictures and emails explaining problem. A new KWC faucet was sent out and plumbers returned to install, disposal needed to be removed to install new faucet.
Faucet was installed and is defective, leaking at sprayer, $ 350.00 for this service call. I still don't have a faucet that works. Decor Planet told me I have to call KWC. I have called KWC and explained the problem, sent them videos, pictures etc. A tech by the name of Matt told me he can send me a part to replace, but he did not know how to remove part but would look into it. I explained I am not handy and would need to hire the plumbers to come back again. I asked if I could be reimbursed for all these plumbing service calls due to the incomplete and defective faucets. He said they don't reimburse for labor. I have asked to speak to the owner of the company and have yet to hear from anyone. The KWC faucet is beautiful but beware it has been a terrible experience working with them, I will keep you all posted as to the outcome.

Ordered a Grohe BLUE system. Was told 1 4 week ship date. Never received, and no communication about it from Decor Planet, until I called Customer Service, only to find out that it will be 4 months later! Given my project will be done. This shows that they are NOT supportive of their Clients and are ONLY "cashing checks'!

Their website was very easy to navigate; I had ordered a sink faucet part, but unfortunately chose the incorrect finish. DecorPlanet's customer service was quick with the return/RMA process, and very pleasant to work with.