DealYard

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California
1 review
5 helpful votes
Follow lala g.
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I purchased some space heaters for a friend as a house warming gift. Thinking this is perfect, they are leaving to live in their new house on 'x' date, the company website says they'll deliver by the day before 'x' date at the latest, perfect. I asked my friend if they'll have room for their house warming (literally) gift in the car, or if I should send directly to their new house, make all arrangements to give it to them before they leave, and then get this message, the day after my order is confirmed, that the item "might" be delivered at the earliest a week later.
Well, thanks deal yard, yet another unhappy customer, confirmed, because your item will no longer land here before my friend moves 3-15 hours north (depending on weather). I should have read these reviews before buying from you and your lying site.

Date of experience: March 30, 2017
New Jersey
1 review
2 helpful votes
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I bought a heating pad from walmart.com and did not even realize it actually came from DealYard until I received the email invoice. The product from DealYard soon stopped working and I reached out to DealYard from Walmart website messaging asking how to return or exchange. No response after a month. I disputed credit card and DealYard refuse to refund because they only refund if the product is returned within 30 days in original package. What a joke! Stay away from this shady business and be careful who you actually buy from on Walmart.com.

Date of experience: February 28, 2020
Arizona
2 reviews
4 helpful votes
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I purchased a $29 Ipad stand/charger via their Amazon store. After 30 days it stopped charging the Ipad. After contacting their customer service, I was told the device had fallen outside the warranty period and they would not be able to help me with an exchange or refund. This is a $29 piece of plastic and they were unwilling to provide me with any alternative and in fact, told me to pursue resolution elsewhere. Wow. Not the answer you'd expect to get from a "customer service" representative. I am a rational person and believe in being honest and working hard.
I realize the idea is to make money, but at what cost! I will be sure to tell anyone and everyone to steer clear of this business..

Date of experience: March 3, 2016
New Jersey
2 reviews
4 helpful votes
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This company should not be in business. They provided no help with a package delivery mistake. Their "help" was, when the package is returned to them, their warehouse would determine what to do. By then, we will not have the package in time for Xmas, but they don't care.

Date of experience: December 12, 2016
Mississippi
1 review
6 helpful votes
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I bought a Biddeford Micro Mink and Sherpa Extra Soft Heated Throw Blanket from Dealyard as a Christmas present for my mother. It stopped working completely four days after she took it out of the box. Trying to contact them for a replacement was a joke. Their customer service line was disconnected, their online chat inoperable. The only means of contact was by email and after waiting for a reply for four days they finally sent me a form letter thanking me for my purchase and asking me to review the item.

Need I even mention that there is A. No place to actually post a review of anything and B. No reviews visible for any item on the website? Big surprise, huh?

I wish I'd read the customer reviews elsewhere about this appalling company before I'd wasted my money with them. I certainly won't repeat that mistake and I hope others learn from mine.

Date of experience: January 5, 2016
Texas
2 reviews
4 helpful votes
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Deal Yards computer system was not working correctly on 11/24. When trying to place an order the screen would not adavance. It kept highlighting the place order button. Finally I got the order confirm page. Later that night I got a second confirmation of the same order. A day after that I got a shipping notice for a third order. I submitted an email to Deal Yard within minutes of getting the second confirm and updated it upon notice if the third order. Their response? My problem. Return at your own expense and there is a restocking fee. The situation is beyond their control.

Only a bargain if it works for them. Otherwise watch out. Never again.

Date of experience: December 3, 2016
California
1 review
0 helpful votes
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Warranty
March 4, 2024

They DO NOT honor their product warranty.
I purchased a Biddeford heating blanket from DealYard with a 5 year warranty. The blanket failed and they just past the buck on to Biddeford co. Biddeford doesn't answer the phone or their emails. DealYard refused to help. Do not purchase warranty products from DealYard or you'll be sorry

Date of experience: March 4, 2024
Washington
1 review
2 helpful votes
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It worked out fine
February 26, 2016

I contacted Deal Yard about a flaw in the item that I purchased from them. I am grateful to say that they have agreed to refund me in full and they are not requiring me to ship the item back to them, they suggested that I donate it to charity and that's what I will do.

Date of experience: February 26, 2016
California
1 review
2 helpful votes
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Return denied
May 17, 2020

I purchased 2 delta faucets back in February. Covid-19 caused a lock down and I was not able to return the items. I reached out to DealYard was told I could not return the items because of their 30day return policy. Walmart customer service desk was closed because of pandemic that we are experiencing as a country.

Date of experience: May 17, 2020
Virginia
1 review
4 helpful votes
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Beware
October 9, 2013

Beware. Wish I checked these review first. Received defective product bought via amazon where their written policy states "defective products may be exchanged". Ha. They want me to deal with manufacturer. And if they send me new product I can then mail Dealyard the unopened product for a refund. I have notified amazon to see if they can help. Will never buy from Dealyard ever again. I thought since they were on amazon they would be held to amazons standards but apparently not

Date of experience: October 9, 2013

Overview

DealYard has a rating of 1.4 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DealYard most frequently mention and customer service. DealYard ranks 234th among Daily Deals sites.

service
3
value
3
shipping
2
returns
3
quality
3