CruiseDirect is great! I use them to book every cruise. The customer service is top notch, they always offer the most on board credit/extras, and my cruising goes off without any problems. I will only book through them going forward
The customer service person, Eugene Bent assisted me with all the questions arisen on payment probs in a very efficient and friendly manner.
He was so patient and helpful as I was fuming about the probs with the payment from Ukraine. The only way to solve the problem with the payment was either contacting our bank in Ukraine which was useless or calling MSC. Mentioning it costs me a fortune to call the USA from Ukraine, they made me a call immediately and sorted out my problem. I do appreciate your help, guys, and thank you for the possibility to touch the world via your cruises even living in the middle of nowhere. Good work! Eugene Bent deserves a bonus))
I am very impressed with the wonderful customer service from "Jose Floes" today. He worked with me on several reservations and was patient and very helpful. He went the extra mile and contacted the cruise line to verify things were done correctly. I will use CruiseDirect again in the future. Thank you!
We have been booking our cruises through CruiseDirect for a few years now and have always had great service and best prices. Even when we have questions or want to change or upgrade something, it is very easy to do so. Today, Maria was a great help. Thank you!
One of the worst online service. Customer service is like dealing with children. Have no answer to your question. I do not recommend this site to anyone. Very poor service and the people are not knowledgeable about what is going on. Go directly to the cruise line website for your booking.
My wife and I arranged a cruise though CruiseDirect.com and a week later we were informed our information was stolen. They refused to elaborate and will not tell us what all was stolen, how many people were affected, nothing. They wanted to offer money, while in the meantime we began receiving phishing emails, phone calls and our email, phone number and credit cards were hacked. We found our information was sold on the dark web and they refused to respond. I would NEVER, EVER recommend these people as they are ignorant A-Holes. Now the criminals also know when we will not be home! We had to contact security, police, Department of State as our passports were stolen, credit card and credit reporting. We just wanted our money back. We have to now replace our passports and my wife has a passport from a foreign country, so we have to fly there to get it replaced and it is in Europe. They people are despicable.
I had never been to the cruise direct website and I clicked on the chat option. I had the pleasure of interacting/chatting with Hans Vega who not only answered my questions as I was trying to book 2 rooms at a time for 4 people. Hans was so nice to offer to help me with the booking as I needed the rooms either next to each other or across the hallway. He really made a difference and I appreciated his honesty and transparency. I am referring other friends to him to help with their booking.
Booked a cruise for the family. So many questions,, our rep on Cruise Direct Hans Vega was outstanding. He made everything so clear, and thought of things i didn't. He was truly awesome, and the prices were awesome. Thank you so much
For quite a few years our family has been choosing CruiseDirect as our major instrument to book cruises. Does not matter we live in Europe, we always received very good care and most satisfying service from the Customer Service before and even after a cruise. Recently we booked cruise with NCL but could not resolve issue of their CruiseNext deposit, how to add it to our payments. We tried to get answers from NCL via e-mails but did not receive answer apart of confirmation of e-mail receipt. Mr. Enrique Bravo was a CS person who interfered, helped to find traces of the deposit and add it to payments already done. Many thanks to him and other Customer Service colleagues! Good work!
Nikolay Popov & family
Don't believe their price guarantee, and be aware of the hidden fee to change/cancel by cruisedirect. They want $35 per person to cancel even cruiseline doesn't charge.
False advertisement. They said no cancellation fee but then try to charge $35 per person
They claim to be BBB Accredited Business but there is no record of them in bbb.org
Don't believe their 'Book with confident' but they don't back it
Dear Coco,
Thank you for your interest in CruiseDirect.com
We apologize for the misprint on our site. All bookings made as of Nov 1,2021, can cancel without any cancellation fee from the agency. This does not include any cruise line penalties, however, as an agency we do not charge any cancellation fee.
We do have a best-price guarantee as long as we follow the rules and regulations of the cruise line. All bookings are subject to request for a price match as long as it is prior by at least 1 day before the final payment date. Once the final payment date arrives all bookings are locked into what they have.
Please let us know if you have any further questions.
Overview
CruiseDirect has a rating of 3.3 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CruiseDirect most frequently mention customer service, online chat and jorge rodriguez. CruiseDirect ranks 2nd among Cruises sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dave,
I am so sorry to hear that you had a bad experience when contacting our Customer Service team. We take our customer's experience very seriously. It is our goal to make booking cruise vacations as simple as possible & provide the best service to our guests.
As mentioned in my direct message to you yesterday, I would love to speak with you to see regarding your issue. Unfortunately, I do not know your booking number to find your contact information. If you can please send me a message with your email address and/or phone number information so I can reach out to you directly.
I look forward to hearing from you.
Best Regards,
Jenney McGrath
Director of Product Development