My husband ordered me some scrapbook paper in april 2015... said it would ship in 1-2 weeks... nothing yet... no response to my husbands emails. This paper was going to be used for my new grandsons baby book... i will NEVER EVER order from them again... took my money and ran.
Based on their color chart, I ordered sky blue... but I got a teal shade. Unusable for my project. Additionally, their postage fees are clearly a part of their profit margin. I'll never order from them again! Jill
I wish I had read these reviews prior to making this purchase! They completely took advantage of me as the consumer. The package was never delivered, they put the blame on USPS and never replaced or refunded my order. Laura of Crafter's Market will not reply to any emails, this company is a scam!
I ordered enough skeins of wool to make a woman's sweater. They sent me a bill for 1, never sent it, and doesn't respond to emails, only a machine answers the phone, and doesn't send the product... and how could I make a sweater with one skein. But they sure knew how to respond to my credit card company when I filed a complaint. Still haven't gotten product or refund.
Tried to open a store with this company. Complete waste of time. They cant be bothered to contact you at all. Any other crafters from Britain stick with Etsy or try to find a good UK alternative. Good luck with that though as there doesn't seem to be one.
I placed an order in april 2014, it is now the middle of june, no reply to my emails & they do not have an answering system on their phone, & only refer you to their e-mail in which they do not respond!
I wish I had found the reviews regarding this site before I ordered anything. I am having the same issues, response to emails have been zero! Paid in full, received part of my order with other items on backorder and has been weeks and still nothing! Unfortunately I needed these items for a project I was working on and it has delayed and is making me look bad to my customers. Only site online that I could find that sells what I ordered! Bummer because now this really affects not only my business relationships but also my income!
Was debating on ordering from them again, but after this first order, no company response to emails about order, and now finding these reviews, I will not be placing another order from them at all!
Horrible site, customer service, I would not recommend anyone orderding from this company!
I would like to remove my previous review on Crafters Market but the site won't let me access it. The website is not a scam, I have received my yarn as ordered. Also, they finally did respond to my email to update me on the status of my order.
This is the FIRST time I have ever taken the time to sign up and actually do a review... I am hoping it will either deter people from using their website or compel Crafter's Market to make more of an effort at customer service. It seems that if they have the product in stock, you get your order without a hitch... But if they do not have it, that's where the problem starts... Their website does not keep track of their stock, so you have no indication at the time of your order that there will be a problem... Then they charge you the full amount... and from all the negative reviews I have happened upon, it appears that they just forget about sending the rest of your order... and they forget to check their email... and don't even try to call the cumber they have listed to "contact us" on their website-you will only become frustrated by their message machine directs you to email them...
Didn't see these reviews until too late. I ordered counted cross stitch supplies - napkins and placemats - didn't receive them so contacted pay pal as I had used them to pay for the merchandise. Thank goodness! First communication was that the products were back ordered - sound familiar?! I needed these items so looked up the manufacturer and placed an order directly. Received the product within 5 business days. I have since received a partial shipment and as they provided shipping information to Pay Pal it was considered closed. I called pay pal and re opened the case. Also what they did actually ship wasn't what I had ordered as far as brand name - DONT BUY FROM THESE PEOPLE!
Overview
CraftersMarket.net has a rating of 1.4 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CraftersMarket.net most frequently mention and customer service. CraftersMarket.net ranks 9th among Scrapbooking sites.
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