Crap leads! They didn't work within my parameters I set for leads, sent me whatever they felt like, I literally just got off the phone with my last lead from them…they called out, (I was told they only work with incoming calls not outgoing calls) they woke a guy up and he was barely awake when they transferred him. He was irritated because he was woken up and wanted to know could he call me back. I'm sure I won't hear from him.
After having no success with the leads offered through smart financial I have tried to get in contact multiple times with my sales manager Jerney and have gotten no response back. Also charged my credit card without authorization and has not responded to any contact regarding this as well. Leads are not refunded and you're given a credit so you can get more crappy leads with no real refund that applies at all. Seemed quick to help at first but as soon as they hear you want to cancel they stop all contact and try to steal your money.
At first they were ok, you had to work through bad leads to fine some good, but at least they would work with you. Been with them for a few months and now they wont return emails and will deny 99% of returned leads. I am even forced to pay for competitors that are filling out info online. Its a shame.
Excellent customer service and product quality. Like the quality of leads provided. Also, Ryan, our rep, has been very responsive to our request. A good company to work with if you are looking for leads for your insurance business.
The insurance industry is changing, and if you haven't started utilizing a lead vendor yet, I'd recommend getting one asap. Contactability/Smart Financial is a great place to start! Our industry is data driven these days, meaning you won't always earn a prospect's business on the first attempt. However, as long as you still have their contact info (prospect data) and permission to follow-up, you may win over the prospect on your 5th, 6th or even 7th attempt. Contactability provides the ability to maintain a prospects data and buy additional leads at your own pace. They come with account managers that actually want to see you win, not just sell you more junk leads. Worth a try if you're in the market for a new lead vendor!
We have been working with Smart Financial for a little over a month now and all I can say is wow!
Our account Manager April is attentive to our needs and always answers our emails and calls in a timely manner. April has helped us grow our business by 16 households in the last month.
I would highly recommend Smart Financial to anyone who is interested in Web Leads.
I enjoy the personal service with an individual representative, Rikki. The lead source so far has been of good quality. I have utilized other lead sources in the past without good results. A colleague referred this company and I have been very pleased.
In the insurance industry, the need for leads (good) is the life blood of an agency. With ContactAbility the process has been made easy with outstanding agency support. The assignment of a knowledgeable Account Manager whose dedicated to seeing you succeed is a game changer for me.
I started using Contactability a. K. a SmartFinancial since May 2020 and received so many good leads thru them. Their customer service is really awesome. Very friendly to work with and prompt service is a key. I compared SmartFinancial to other lead generation companies in the market and they stood out the BEST.
These leads are very below average and mediocre at best. Then when you spend the time to ask for a refund or credits for a bad lead, first it takes them up to a few weeks for the approval for the credit which leads to confusion, then as the credits build up to hundreds of dollars and you want to terminate your account because of the crappy leads, they keep your "credit" money. A refund is a refund, but they keep it. Total Rip Off!
Overview
ContactAbility has a rating of 3.3 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ContactAbility most frequently mention customer service, account manager and great company. ContactAbility ranks 10th among Insurance sites.
We offer an easy to use insurance crm and a LeadSite to help companies generate leads and convert to sales.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members