Constant Contact

I noticed my bills were over $80 per month because they bill you to store contacts (ridiculous in today's day and age of low cost storage). After years with them, I called to cancel during work hours and have been on hold for exactly 1 hour and 10 minutes (see image below for proof as it's so unbelievable). The only way to cancel is to call them and they don't answer the phone. As a business owner, I don't have time for this nonsense...will never go back to them.

Do not trust or use this service

Do not use this company. Never return emails and when they do it takes days to week or longer, yet they'll continue to bill. Then refuse a refund even though the service was never used. I offered to provide proof and still refused me a refund. So they took 2 months service charges for not one bit of service to me.

They lie, cheat and do not honor anything they say. If you have any billing questions, you cannot chat or email with them. You MUST call them...there's never a paper trail (by design). So you are forced to call them with any billing issue. Whatever you agree on on these phone calls is ignored. Your bill remains the same, like no conversation ever took place.

Don't even get me started on their multi-factor login that works sometimes! Not to mention the barrage of spam phone calls I started getting right after surrendering my phone # to their multi-factor login.

They only got one star from me because that's the lowest but they're honestly a negative rating.

STAY FAR AWAY from this company.

Where to begin: Live chat function disabled for tech support. Long hold times. Ridiculous robot asking the same question repeatedly. We paid our bills on time for over 8 years. $600 annual fee. Switched billing credit card and they froze our account. Terrible service. Run, don't walk!

They like to take money without providing services and won't refund your money- very expensive and not worth it. Smug rude customer service attendant. Also sends you emails you cannot reply to when you try to cancel

I talked to a salesperson and expressly mentioned being a developer that needed something that handles more than one site. I was told yes, we can do that. And they can, kinda. But if you want more than one pop-up (which is the main email grab on sites) they can only do one, on one site. When I wrote back after getting bullied into agreeing to a purchase so I could talk to the 'teams that handle developers' and then found out they only do one site, I canceled the next day. Their service doesn't work, and he knew it. So I wrote for a refund... been weeks, and no one will answer. They lie. Period. If you want to try them, good luck.

We've been with CC for over a decade and found them excellent for many years. Recently, there was a bug in one of their plug ins and we lost almost 3000 subscribers overnight. CC has told us they are working on it but they have no timeline to fix the issue and suggested we manually add the 3000 subscribers one by one in the meantime. This has been going on for 30 days and all they can say is 'we apologize for any inconvenience'. I feel with tens of thousands of customers they are now too big to be able to provide adequate customer service.

Having to phone them to cancel is bad enough but making you wait for over 30 minutes (and counting) is insane!
I now use Hubspot as my CRM, it was nothing personal but just what I needed. I shouldn't have to be jerked around on hold to cancel my cc account and be grilled as to why. What a joke!

Do not use this company. To cancel your account you have to call in and I've been on the phone over an hour and no one picks up. I'm on the chat and they can't cancel they keep saying you have to call in. What a joke... This is a scam of a company that holds you hostage to be able to cancel ONLY by phone call. Save yourself the headache!

I have been with CC for over 10 years now. They have grown/changed a bunch in the past few years, but their service and what they do has been pretty good the whole time. The pricing can be on the expensive side when you are sending a bunch of E-Mails (20,000+), but I have been satisfied with the results.