I purchased micro bead Human hair extensions which the next week tangled and were terrible quality. When I contacted them... a $50 voucher was offered on my next purchase.
This is not a proper return or guarantee policy. Don't buy from Canada hair.
I didn't receive my extensions, despite multiple emails, ClipHair has been completely unhelpful.
I ordered on the Canadian site for $164 CAD, and got the express 1-2 days shipping. ClipHair Canada put the price of £164 on the customs form, which converts to over $278 CAD. The duties on this are over $50, and way more than I should be paying. I've been contesting this with DHL, and what has cliphair done to help me?
Nothing.
I alerted ClipHair to this issue and they wrote back saying, "Thank you for your email. On the commercial invoice, cost price is mentioned in UK pound sterling."
Yes. That's the problem. The shipment has now been over two weeks overdue and counting. I didn't get to wear these extensions to any Christmas parties as hoped. Cliphair has done nothing to help me correct their error and receive the extensions I paid for. I have never been so disappointed by customer service.
Firstly, they are not located in Canada. This is just a marketing ploy to the Canadian consumers.
Secondly their hair is garbage. It is not at all the colour as shown or described on their website and comes in terrible quality
I ordered straight blonde hair and received brown hair with straggly black strands throughout.
Their customer service is rude and unhelpful and if there is a problem ie. You didn't receive what you ordered you will be expected to send it back to their office in the UK for a hefty fee.
In addition to this, you will also pay a hefty fee to receive the hair since they aren't located in Canada. I paid $75 to receive the package that was apparently "free shipping"
I highly recommend shopping elsewhere before wasting your money.
I have always been completely satisfied with every order I've place. Arrives quickly right to my door, great quality hair for a lovely low price. I have been using Clip Hair for years now and have never been disappointed... if you use the care products recommended they truly extend the life of the hair. I highly recommend.
I have been wearing clip ins for about 10 years daily! One of the best quality with the double wefted. I'll 100% be ordering again! I'm typically apprehensive of buying online because some companies don't send you real hair or they are very thin and/or the hair falls out of its weft. I'm very pleased And will buy again! I bought 20 and 22 color 2 double weft and wear both!
I have been buying from this company for years based on the fact that they had the most affordable price. The quality is ok. After a few washes, it gets dry and matted fast but I didn't mind that since I wasn't paying so much for it. Now It costs as much as other good quality extensions. Time to switch!
I've brought from clip hair a few times now and wouldn't think of going anywhere else to be hones.
Price is reasonable colour match is always spot on and delivery very punctual.
Wouldn't use anyone else.
I ordered the one piece weft after also looking at the video on there website and the discerption says 4 layers
I received a 2 layer piece not even thick enough for a childs braid, absolutely ridiculousthere the sad part is if there had been 4 layers this product would have gotten a 5 star review!
Dear Erica
I am sorry to read your comments, Thickness of the extension can always be verified by weighing it. We have mentioned the weight of every extension on our website, However, to resolve the issue I would suggest contacting our customer service by emailing at customerservice@cliphair.co.uk and we will be happy to take the best course of action.
Kind Regards
M Kazmi
Customer Service Manager
I have had 3 lots of clip hair now and i absolutely love them. I bought double weft 18inch The hair is silky smooth and lasts very good quality and is very reasonably priced. I have mine weaved in and have no problems with it at all i am totally addicted to this product. I also bought the shampoo/conditioner and the spray they smell amazing and do the job. Postage is good and never had any problems. I will continue to buy this product and highly recommend it 100%
Overall great hair quality and I've almost never had a problem getting what I want out of the hair.
I've used both tape ins and clip ins and I'm very impressed with the length and the hair.
I always tell my friends about cliphaircanada.
Overview
Cliphair Canada has a rating of 4.1 stars from 50 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cliphair Canada most frequently mention customer service, double weft and great quality. Cliphair Canada ranks 8th among Hair Extensions sites.
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- Mississauga, ON, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tara,
Thank you for your review.
I am so sorry you feel this way. We always aim to provide the best quality hair at great prices. Our hair is subjected to very rigorous quality control testing to ensure that only the best are sent out. I would like to address all the issues raised in your review and hope that would be of some help. I've had a look into your order in question and I can see that you purchased one of our popular shades, brown/ blonde mix 12/16/613. This is a mix of light Reddish Brown, Golden Blonde and Bleached Blonde. This is a lovely mix of our gorgeous brown and 2 types of blonde. We completely understand that on occasion the match might not be right, so we offer to have the items returned for a refund or exchange. With regards to the black strands you have located in your hair, as all our hair is dyed by hand sometimes, during this process less porous stands that do not fully absorb the dye can sometimes appear. This amount is usually under 3%. This is one of the unpredictable things that can happen with human hair, but we always try our best to eliminate this issue.
We also state on our Canadian website that we ship all our products from the UK. This is stated on our shipping information. Please follow link https://www.cliphaircanada.com/shipping-information.html. It is very important to us that we fully inform our customers before they purchase so we also highlight that regrettably we are unable to cover any added shipping charges on sending and returning of goods if applicable.Of course we are always working on trying to better our customer journey so our processes are always in constant review. Our customer care ream are always ready to assist in any way possible and I am sorry that you feel this way. I hope that I have addressed all your areas of concern but please reach out to us at customerservice@cliphair.co.uk if you have any further questions.
Cliphair team