Ordered glass souvenirs and have yet to receive them, a week later. I even paid for the (3) day shipping. Worst of all I'm calling to check on my order and I am being directed to a personal voice mail. Horrible!
They communicated with me at every step of the way with my individualized purchase for my wedding. I feel like they went above and beyond my expectations. They sent me more than I ordered. The mugs were beautiful. There was an error with the lids and they realized it before I did and handled it in a more than satisfactory way very quickly. They have been kind, pleasant, and understanding. The company met all of my needs including ones I didn't realize I had!
Imagine a company preying on people that are bright-eyed and happy just trying to celebrate something beautiful. Welp. You found them. I placed an order and 2 weeks later still no shipment/tracking confirmation. I ordered standard little glass jars, meaning: no special order, engraving or anything else necessary, just take them off the shelf and ship them. I have called 15 times and left voicemails to no avail. I have sent emails and received and auto-reply that they will respond within 24 hours. Nothing. UNBELIEVABLE AND SHAME ON YOU! I will be disputing this with my credit card company and ordering elsewhere. I should have known better from the name alone.
Ordered 85 personalized wine glasses on 6-4-19, received them 6-12-19 and they are amazing! I emailed for a shipping date and received an email back within just a fee minutes. They are everything I hoped for an more!
I placed an order for a custom cutting board. We are a repeat customer and have always had a great experience but this time was different. A mistake was made on the date and I immediately sent an email. I was reassured the correct date would be fixed. 3 days later I get another email saying the date would not be fixed and I could not return the product! I will not be shopping here again.
I ordered 30 engraved drink coasters. I received 26 not 30 and one of the 26 was
Scratched. Funny how the scratched one was the last one in the box, as if someone
Was hiding it from view.
I will not order from them again as they are not reliable and obviously can't count.
I will use this company for all of my future parties. My shipment arrived in the schedule 7 days, packed and shipped professionally. Nothing was broken or chipped. A representative called me within 24 hours of my call. I am not sure why there are negative statements but my experience has been great!
I placed an oder for custom glassware for our upcoming wedding, and customer service is horrible! I was under a tight time line and it has taken over 4 days to communicate back and forth with this company. I have requested rush shipping and they have STILL not contacted me so I can pay the additional charges and confirm the order! Now time is running out and I won't be able to have anything! Terrible customer service, and stay away if you are in a hurry for anything!
I placed an order i paid 127. My order was supposed to be one week after and a month passed and nothing. You can call thousands of times a day and nobody pick up. What kind of company is this
I WILL NOT BUY FROM THEM NEVER AGAIN
Horrible. Do NOT ever buy anything from them. I ordered customized (painted) wine glasses. I did not get a confirmation email. I got a shipping notification without any details about my order. I washed the glasses the morning of the party and the paints completely faded. I have been calling the customer service number since then and nobody answers the phone. It has been over a week of calling multiple times a day, including evenings.
Overview
CheapFavorShop has a rating of 2 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheapFavorShop most frequently mention customer service, mason jars and tracking number. CheapFavorShop ranks 31st among Wedding Gifts sites.
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- Grapevine, TX, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members