Carfax

Still waiting on any communication from their "customer service" but...
Paid for 3 reports. Select "Run Report" Type in VIN number. Takes me to page asking me which option I want to buy. Over. And over.
Numerous email messages sent.
NO REPLY.
Thank you very little.

Company is perfect to be used as a tool, by unscrupulous auto dealers, to defraud the consumer.
It's " weaknesses ", such as information " time lag" and inability to navigate auto auction information, allows it to be used to misrepresent the "status" of the vehicles it reports on. Take a minute and google the organization and see for yourself. DO NOT purchase an automobile based on the information supplied to you by one of these reports! There are other companies that supply you with much more accurate information.

I used to use Carfax to keep a record of all my self-service. Then, without warning, they deleted all records from anyone other than one of their "approved " shops. This makes the app totally unreliable. They turned a good app into a piece of unreliable garbage.

You would think that a dealer that uses the Carfax name would be a good dealer to use. But this is not true. This dealer sold me a car that they assured me had been through an inspection. I decided to take the car to an independent Mechanic and they found a leaking strut which is going to cost me 1900. 00. Don't trust this dealership and as it looks Carfax either.

I had a feeling the deal was too good to be true. I ran a report through Carfax. The report they provided saved me thousands of dollars. Best thing I could have ever done. I highly recommend them.

Vickie H

They report that our car was totaled. To get that change they said I need a letter from the insurance company that reported it. My insurance company did not issue the report. And they will not release that information to so making it impossible for me to get the required letter.

Carfax has something going here! Got all these dealerships and everyday people relying on accurate reporting, but they can't get their sh*t together to actually SPEAK to consumers about inaccuracy in their reports. Send an email and they might get back to you "when there is additional information regarding your case"! ARE YOU KIDDING ME?!
I can 100% guarantee that the report that I have is wrong and CARFAX is doing NOTHING about it! This will cost me THOUSANDS of dollars. THOUSANDS!

Bought my car in 2018 with a "clean Carfax". AFTER buying my car, Carfax added structural damage PREDATING the sale. Other car searches show no damage, I've had it inspected and no damage has been detected, but Carfax won't fix the report. They stated I need it from the seller but won't disclose who the seller is and by their own admission in writing in email, they have too many cars to process data efficiently and their own reporting will be incomplete.