Very shady business at least in San Diego. Tried to change agreed upon price for my car at last minute. Gave reasons that were untrue and fabricated. Wasted my time and I passed on two other offers based on price they gave me. Dishonest.
I looked at some of their vehicles when I was in the market, liked the pics of blemishes, but when I tried to contact them regarding a vehicle, they would not respond. Now I see the ads on tv with this person sliding down the hood of a vehicle he does not own, I find that totally disrespectful and ignorant! I hope you lose sales because of your ignorance regarding this imbecile's actions on tv!
Call it bad business practice, predatory, what ever you like. Ive used this site in the past. NEVER again! Trying to sell my car, they force you into there "great" instant offer routine. So you are forced to enter all this info before you can list your car. The offer they give is no different than I could have received at trade in. Basically 30% under its value. Pathetic offer, why do you think Im selling it on my own.
Now today I receive an email thanking me for accepting their predatory offer. Scumbags contacted my bank and tried to buy it out from under me. Absolute mafia tactics. Scumbag dishonest, predatory company. Hope your site goes down in flames!
I listed with CarGurus as a private seller not once, but twice on the same car. First time I listed the car at my own price, and they gave me a good price rating two days later after my payment had cleared to them. It was dropped to a fair price. So I canceled the ad until I could afford to lower the price a month later I relisted the vehicle at their suggested price which they gave me a good price rating again, but when my payment cleared, the rating was dropped to a fair deal rating again. When I called, they said it had nothing to do with anything but the fair market value. It's awful funny how the fair market value could change after two days not once but twice! Sellers Beware this site is a scam!
I would like 👍 to thank Kobe and Luis and their team of Car sales professionals for going above and beyond to provide a contract to meet our family needs. I will recommend Karplus Auto in San Fernando Valley to anyone interested in purchasing a vehicle 🚗.
Thank you so much for your 5 star rating and positive feedback.
If you want to sell your car for convenience below market price then you use Car Guru. When I checked what they will pay from my brand new car from the show room was $8K lower than what the market will offer in a $30K car.
I won't be using these services. We need a service that is convenient and provides you the best market based price not 20% below market value.!
We're sorry to hear you were not satisfied with the offer on your vehicle. As markets are constantly changing, we do hope that you check back soon!
They will tell everyone your car is overpriced even if it is priced $1k less than a dealer. Dealers are heavily favored on this websites and I'm sure Cargurus is getting kickbacks from the dealers. A car is a car, it really doesn't matter who you buy it from. Most of the dealers out there are dirty and crazy some of the stuff I have been subjected to over the years. My car is under full factory warranty, but Cargurus doesn't even ask about a warranty if you are a private party. My car is in amazing shape and should still command a hefty price, as I paid one. Cargurus is very confusing and lies to the customers about real time vehicle pricing. I would rather buy a car from a private party, than try and trust a dirty dealer!
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Found many sneaky dealers that had hidden undisclosed fees such as: add $2k for no trade, add fees for Lemon Law protection, add fees for touch screen protection, multiple fees for document prep adding up to $1k, listed price was changed by photographer to $3k lower. One dealer called me 15 times to get me to come up $242. That is harassment! You guys need to have a complaint department to kick these "bait and switch dealers" off your network. I found these same dealer listing on others sites. I suggest you all get together and flag these "snake oil dealers".
Car Gurus allows dealers to advertise cars that price cars that have hidden fees many times $5000-$8000 higher. Its a waste of time. It appears this is common practice and I have just researched cars in NJ. BMW X5's 2018-2020 Unique Auto Mall, Auto Hub, Route 23, Empire, to name just four. There are others nationwide from what I am hearing. Lesson here, a great deal is not a great deal ever- and their qualification of that deal is inconsistent- better going to KBB.
Overview
CarGurus has a rating of 2.3 stars from 365 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarGurus most frequently mention customer service, good deal and phone number. CarGurus ranks 556th among Car Buying sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We certainly understand the frustration. The private seller market fluctuates daily and I'm afraid we are unable to predict these changes. This can cause deal ratings to change for vehicles that are right on the cusp of the market value.
In our What is IMV? Article it is noted that we update our IMV calculations daily. Additionally, CarGurus gives you as much time as you need to keep your vehicle listed before it sells. We recommend keeping it at the current price and seeing which shoppers are interested!