Car and Truck Remotes

I purchased a remote online from their Website using the descriptions they had listed. I was sent a unit that wasn't the correct unit for my truck. I contacted them a week later. I was told I had to contact the dealership and get a part number for a remote for my truck. SO DON'T GO BY WHAT THEY HAVE ON THEIR WEBSITE! I did so and was very easy to look up a unit after you have a OEM part number. However they didn't have this in stock. Checking back time to time they finally had the unit in stock. This exceeded their 90 day warranty and wouldn't take back the incorrect unit. No Leeway, no common sense, just F U your stuck with it. When it would have been real easy to help they didn't. No one to call, just Chat. There are other options I would recommend that you find one even if it is a dollar or two more. Customer service is everything. Myself as a retired business owner can state that I feel that they failed me

Remote wouldn't program to the car. Excellent locksmith said the remote was "bad." A lot of time and effort for nothing. They wouldn't even do an exchange because it was over 90 days. Buy from elsewhere.

I bought a Tesla Model S key fob from them. I paid $100 thinking I would save $75 versus going to Tesla. I waited beyond my 90 day warranty to get it programmed. Tesla told me the remote was defective. I contacted Car and Truck Remotes customer service and they told me tough luck so I am out $100. I was hoping they would do the right thing but they failed. A warning to other potential customers.

I recommend paying up for a factory key fob. We had batteries die quickly and they would not replace a faulty fob (opened car, but did not start car after 3-4 month) because it was past the 90 day warranty. Will never buy again from them. Very disappointed. Purchased in December, broke in March. I tried to upload a screen shot of my order, but this site says it needs to be 300 x 300 pixels and I'm not sure how to make it that size.

Our remotes broke and the dealer could not get us a new one. Thankyou for your fast and efficient service. Any questions I had were answered. I would recommend this company to any one who needs a remote. Thankyou!

Purchased a key fob with remote car starter and never received it, just a generic uncut door key that I returned. They claimed they would send me what I actually purchased, but the order tracking even stated that they only created a label and never gave the package to USPS. Customer service refuses to send me what I purchased.

#1, their web site is not clear that the fob does not come programmed to work. I even phoned them prior to purchase to ask how they could program my fob, and they told me all that was needed was the ID #'s inside the fob (which I sent to them). It was not clear from the phone call nor from their web site that you have to go hire a locksmith after buying their fob. Perhaps this info is there, but it should be in big, bright letters up front.
#2, after receiving their fob and discovering I had to hire a locksmith, I phoned one who reprograms fobs. His price plus what I paid car&truck did not save me one penny had I just gone to my nearby Nissan dealer and bought the fob there. (A minor thing - hopefully - the top button on my fob from car&truck does not noticeably make a click sound when pushed. After I get it programmed, I hope it works.)

I gave them the proper info for my 2012 expedition max. They sent keys that looked correct. I got them cut and had the locksmith try to program them. Didn't work. Went to Ford. They couldn't get them programmed either. Carandtruckremotes could offer no advice other than pay for the shipping twice to get them returned for a refund. They didn't try to troubleshoot at all. Don't waste your time and money. You are better off just buying the real deal to start with. Locksmith told me they've had a lot of issues with these knock off keys from car and truck remotes and that even when they do work they don't last long. I wish I'd done more homework before buying.