Canva

I was having a present time creating a video invite for a relative on mine using a 24 hr canva pro pass. I had paid for it using my debit card (70 INR). I made a last minute change after the 24 hr period and clicked download. The thing is I was using 3 "premium" assets so the bill came up to 967 INR. I assumed I could find a payment option when I clicked on download file but it just made the transaction using my cards details it had saved. No PIN no confirmation. This POS website is designed to take your money. 1/10.

Two big complaints-

1. No customer service phone number. They don't want to talk to the people who pay them or have billing questions. "Go away, just send us your money."
2. Website is difficult to navigate if you have questions that relate to stopping the money suck.

I've used and paid for canva for several years. In the last year, not a day goes by when I canva tells me there are problems on their end. Nothing loads. I'm dead in the water. Why charge customers for crappy service? AWFUL service.

Canva has become my go-to platform for creating stunning designs and graphics, even with minimal design experience. The platform's drag-and-drop interface, customizable templates, and extensive library of assets make it easy to bring my creative vision to life. I appreciate Canva's versatility and accessibility, allowing me to design everything from social media graphics and presentations to flyers and posters. Moreover, the platform's collaboration features and seamless sharing options enhance teamwork and streamline our design workflow. With Canva, I can unleash my creativity and produce professional-quality designs that captivate and inspire.

Their customer service is useless. They messed up my business cards with angled cuts and black lines through my QR codes and blamed me. Then, eventually, admitted that they caused the problem. Then, rather than work with me to solve the issue, they gave me a refund to brush me off. I kept telling them I didn't need a refund or even a reprint. I just wanted to solve the issue so I could get correct orders in the future. Yet they chose to gaslight me and brush me off. Additionally, I kept asking for a quick call to properly articulate my issues, but they repeatedly told me they have no phone service. Terrible business. I have communications to support my claims.

Canva was an absolute nightmare. They make things look great but when designing on their site download your videos, they are completely different. Their customer support, although they pretend to care, only ask for screen recording after screen recording after screen recording and are never satisfied with what you send them. What a horrible experience. My advice is to save your money and time and steer clear from Canva.

Canva has been critiqued for issues like bugs and failing to adequately preserve the formatting of PowerPoint presentations. Users have reported problems with the platform not living up to its promises in terms of functionality and reliability, particularly when it comes to converting or maintaining the integrity of PowerPoint files. Despite its wide range of features, these technical shortcomings can be significant drawbacks for those relying on it for professional or complex design tasks.

I recently started using Canva and I couldn't be more impressed with its functionality and user-friendly interface. The app has made a significant impact on my daily routine, streamlining tasks and providing valuable insights. The developers have clearly put a great deal of thought and effort into creating a top-notch app that caters to its users' needs. I highly recommend Canva for anyone looking to simplify their life and increase productivity.

On 20th Dec I subscribed to Canva. I did get an invoice, but not with a GPA number. This purchase was made directly through them and NOT Google. I decided that I did not want to continue with Canva that their software was not what I was looking for.

I'm not even looking for a refund. However, after 10 emails and more to and from, they don't even read the content of my emails and keep telling me they cannot unsubscribe me and I must go through Google. Google on the other hand say I'm not subscribed to Canva through Google (which I'm aware of). But now I'm made to feel like a complete idiot from Canva who insists there is nothing they can do to unsubscribe me, that they cannot unsubscribe me incase the unsubscribe the wrong account. My gosh, I've never heard anything so bizarre.

Please can someone out there advise on where to go from here. This process has been a nightmare to say the least.

So what, am I to pay USD$9.99 per month indefinitely?!