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Canva
Questions & Answers

258 reviews

Here’s what buyers have asked with answers from Canva staff and previous consumers.

2
questions answered
0%
answered within 1 day
Question:

How long does it take to receive my order?

Question:

I signed up for the free trial but am unable to log into my account. I have been unable to contact anyone at Canva. I was charged without notice!

Question:

How does one get out of the "free" trial when you don't see anything that you can use?

Answer:
That was one of my issues. No active link to cancel the free trial subscription.
By p m., over a year old
See another answer (1)
Question:

I want someone to call me about the billing you did without my consent. John Adams 1-650-576-2519 jradamsjr0204@gmail.com

Question:

i went on your site to get a free logo. i never entered in my card info. and now I'm being charged $12.95. i never authorized this charge. cancel

Question:

I'm getting charged for a subscription and dint sign up I'd like to cancel this but I can't get into the account

Question:

could you please make a template for Bobbkbub ads? They require a 300x250 pixel image. I'd bless you for this and I'll bet others would as well.

Question:

Uploading my own photo does not exist on the free program on my Mac. Do I have to pay for a service to do this or am I missing something? No upload

Question:

disappointed with the membership that I am paying for.. most of the decent images are still extra money..not much to choose from..

Question:

I pay monthly but when I have a problem (ghosting on final .pdf) there appears to be zero support.

Answer:
There is zero support. Until they do something about it, don't begin with them. Try Snappa instead.
By Richard C., over a year old
See another answer (1)

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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?