Brooks Brothers

Shipping is horrendous. For my state, their website states that the shipping time is 4-5 business days. A week after ordering, my purchase still has not been shipped. I needed to receive this item in enough time to make sure that it fit and went well with the rest of my outfit for a special event that I am attending and that I would have enough time to exchange it, if needed. Now I won't have that opportunity and will need to find an alternative with very little time. All this PLUS a $10 shipping charge. To add insult to injury, they do not provide an email address that can be used to contact them. I will never do business with this joke of a company again.

I made three contacts to Brooks Brothers and am very disappointed in what I thought was a reputable company. On the first phone call I could hardly understand the man who was rude and mumbling. The second call was a nice woman, but still left me unsure about the return. So I emailed the third time. The response only stated the policy that can be found on the website. I ordered through Shoprunner which has free shipping and returns. But when I asked to return the item, they said I would be charged a $7 fee. Unacceptable customer service. Will not work with Brooks Brothers again.

First time buying a product from Brooks Brothers and I ordered two pair of pumps that were on sale from $298.00/pair to $69.00/pair... that much of sale should have been an indicator something was wrong. Can't get my foot inside my normal size and the leather is terrible and won't stretch. I tried to get customer service assistance and I got an email response with a link to a return system. Turns out my sale shoes cannot be returned or exchanged. Nothing like pure disappointment. DO NOT SHOP HERE!

This is a handsome jacket but it was much stiffer and boxier than I expected. Nice color and love the wide corduroy. Usually a size 12 fits me fine but this was a tad narrow in the hips. I am 5'8" and weigh 157. I could tell the next size up would be too big up top. I don't think I'll be back shopping here online as I can't really afford to pay $12 for shipping and another $7 for return just to try something on. Many places offer free shipping and/or returns, especially for something over $100.

Bought a Brooks Brothers gift card for my wife's birthday. When she tried to use it on their site there was no fund in it. Called BB and they said to wait another 48 hours for the fund to clear. That already felt so wrong since it was a gift to my wife. Called 2 days later and got sent around, finally some woman picked up and said she could help remove the restriction on the card and release the fund. After all the money spent and all that work, it was not worth it anymore and I wanted a refund. They refused and I had to dispute through my bank.

I tried to exchange two Christmas gifts, called, and had a horrible experience. So instead requested a full refund. I have shopped at BB since the 1970s, and sorry to see the business go downhill. The rep was rude, plus I couldn't understand her, and she yelled on the phone. Just to make things worse, they told me via email to send it back via Fed Ex, but the label they sent is for USPS. WOW how bad can it get.

I have a pending charge for 983.56 showing on my bank. Brooks Brothers claims they have no way to look up and reverse the charge. Also claim everyone works from home which was evident with the noise of a child in the back ground. Matthew and Gering who were supposedly customer service reps were of no help. I would caution people against ever using this store.

As a customer of Brooks Brothers my entire life, the company has ended up a joke. The t shirts are now ill fitting, and the polos pulled and developed flaws in the fabric after one washing. The customer service is horrible. When I tried to return this stuff, I was told they wouldn't take it back even though the washing only showed the lousy quality of this once vaunted brand.
Never, ever will I buy any more Brooks Brothers products under any circumstances.This is a very sad end to a product I've liked my whole life. Good bye.

I bought two sweaters from Mall of Emirates for almost USD170 and I barely, for the first wash they become loose and tall like a skirt in addition that one of them was easily torn on the edge when I was trying to lift the sleeve up. I have been brooks customer for the last 13 years, I raised a complaint but the store manager called and said sorry he cant do anything and he cant return or exchange. Completely disappointing as respectful brand to be a commercial brand without any respect to their oldest customer. Store manager has no sense of responsibility and totally unprofessional.

Brooks Brother's might need to take a deep dive on their return system. Below is my response to dealing with them and their system.

You might suggest to your management that they have done a great job alienating two customers. It is crazy for it to take at least 40 days to see a credit on our charge. For Brooks Brothers to hold onto 221.00 of our money and our sweater for 4O days because of your system is a joke. We will never buy anything from Brooks Brothers again. I'm going to figure out how to post this, write to corporate and report the Brooks Brothers practices to both the Federal Trade Commission and the Missouri Department of Consumer Affairs.