This company is terrible! Ordered 100 bracelets and paid extra for shipping. Order was a week late. Company said they would send an extra 50 for inconvenience. The order came and 99 bracelets were sent. They do not honor what they say and are allowed to short your order due to their 10% over or under policy. Customer service is HORRIBLE! Please take your money somewhere else!
Our school ordered bracelets as a motivation tool for our kids during testing. These were a real hit! This kids loved them. They came on time and the quality is AMAZING. Will be continuing to order these in the future!
I was extremely disappointed of brandex bracelets because there was significant lack of communication throughout the process. The order was created for rush delivery, they emailed once saying they could get them there one day later than planned, which was okay. However, then the bracelets never showed. Three phone calls, multiple emails, silence from them. Finally I go on their online chat and somewhat talk to someone who said to re order them or email customer service. Ended up requiring a full refund and went with 24hourwristbands (highly recommended). They got the job done and updated me as we went on.
I am past the boiling point with this company. I have gotten nothing but run arounds from customer service for 2 weeks now. One says its been shipped by no tracking # available! I paid thru paypal and I am praying I can get this money back which is not even mine but belongs to a fund for someone that has breast cancer. I am livid right now!
This is my third time ordering from Brandnex.com and I have nothing but great things to say about their company. Their bracelets are quailty made, cheap ( but not cheaply made) and are always delivered on or before the date they promise. Rick in customer service was great and made the whole process very easy. Highly recommend them for any promotional needs.
We needed help from Brandnex and we got it without any hassles. Rick and Alicia were both very helpful and patient with us. They answered all our questions and willingly offered suggestions. We really enjoyed our customer service experience!
I went to BrandNex for some custom temporary tattoos for my child's event. They came out awesome and I got them so quickly. The price was super affordable and I had no issues from ordering to receiving the tattoos. Will definitely use them again.
I order about 2,000 pins each year for an annual conference, and in both August 2016 and August 2017, Brandnex delivered some beautiful 2x2" pins-- a total of 4,000. I especially like how they turned my ppt artwork into something truly beautiful and produced the pins on time and in budget.
My daughter was looking forward to these bracelets. It was great when they arrived early. However, Upon opening the package however her excitement turn to disappointment. Since the braceltte didn't look as she had imagined.
Upon calling the Texas based customer service number not only did they understand the issue but they shipped out new bracelets for no cost. My child is thrilled with the final product.
Brandnex couldn't make things easier.
One happy customer.
She always goes above and beyond to help me. She even took my order when she did not have a sales rep. She is genuine and caring and concerned and she is the reason I use your company for repeat orders. You are lucky to have an employee like her. I have been in customer service for decades so I especially appreciate people who go above and beyond. Thank you Cecelia.
Overview
BrandNex.com has a rating of 3 stars from 51 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BrandNex.com most frequently mention and customer service. BrandNex.com ranks 1st among Wristbands sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members