Bluefly

How would you rate Bluefly?
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grey star
Florida
1 review
2 helpful votes
Follow B R.
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You heard me. Your ridiculous and unhinged responses to me asking to verify details that I didn't have access had me raising an eyebrow. But your defensiveness? How do you still have a job? I guess biz is that good, eh?
Listen people: Gilt. Poshmark. 1stDibs.
Go there. The service is better, the merchandise is authentic.
And in the event your parcel remains undelivered, you won't have to deal with a two-year-old who is mad at the entire world that their job involves some tact.
The rest of your garbage is being returned. You clearly need it more than I do.

Date of experience: February 29, 2024
Curacao
1 review
0 helpful votes
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Impressed
February 14, 2024

I am impressed with bluefly.com's service. I ordered shoes on Sunday night and receive them Tuesday afternoon. This is my first time ordering from them, but definitely not my last. Thanks for free shipping and excellent expedition!

Date of experience: February 14, 2024
New York
1 review
6 helpful votes
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I tried to purchase a pair of Common Project shoes in a size 5.
The confirmation came through as a size 9 and Bluefly blamed me for their mistake and sent the wrong size despite numerous emails from me asking them to cancel the transaction.
They were not helpful and actually abusive.
I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. The worst!
Do yourself a favor any do not do business with this company.
Even if you have to pay more, skip this horrible web seller.
Buyer beware!

Date of experience: April 24, 2023
California
1 review
4 helpful votes
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Legit
June 16, 2023

I purchased a palm angels hoodie for a super deal and it arrived 100% authentic and shipped pretty fast! I don't know what's up with these bad reviews but I'm glad I took a chance on bluefly, will definitely be purchasing more. Thanks Bluefly!

Date of experience: June 16, 2023
Virginia
2 reviews
0 helpful votes
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Made purchase, don't fit, returned. Zero communication and customer service. Plus time to process a return is exorbitant. Price competitive but lots of better option with actual communication and some customer service. Shop elsewhere

Date of experience: January 26, 2024
North Carolina
1 review
2 helpful votes
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I ordered a saint Laurent belt. I received the wrong brand of belt. They refuse to send me the correct item, and are making me pay $13 to return the item they sent by mistake. Not sure why you would change the customer when you made the mistake and sent the wrong item. Then proceed to do nothing about it. I do not recommend this company. You are better off shopping from somewhere else

Date of experience: December 31, 2023
California
1 review
1 helpful vote
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Not bad
July 19, 2023

I recently had the opportunity to use Blueflyt's services, and I must say, it was a decent experience overall. While there were a few hiccups along the way, I found several aspects of their service to be quite satisfactory.

Date of experience: July 19, 2023
New York
1 review
1 helpful vote
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My first time buying consigned (except for ebay and Etsy). This site is a gosh diddly scam, whatever they Were, they are No More.
What's happened to me, like many reviews below, is that a wrong address was automatically chosen, with no recourse to rectify the situation. They have a disclaimer that they do not cancel orders or change addresses. How am I one of many people who's 'wrong address' was automatically inputed. This is a scam. Based on other reviews you probably don't want it anyway, but I am going to try my hardest to get my money back. Even if the package is undelivered, read below what fun adventure awaits. Call 911, I have been robbed. Disgraceful. Blew fly boogers all over that nasty warehouse floor while they steal your credit card info and scam you into a purchase you can't back out of. I'm calling the FBI. I will get that money back, Mark my words.

Date of experience: December 13, 2023
New Jersey
1 review
0 helpful votes
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Unfulfilled Order
November 19, 2023

I ordered sneakers. After almost 2 weeks and I did not receive notification of my order status. I contacted the merchant via email and was given the "runaround" and told to be patient. This is my first experience with this merchant and my last. My recommendation, don't buy anything from this merchant.

Date of experience: November 19, 2023
Florida
1 review
0 helpful votes
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I ordered a pair of not too cheap Veja sneakers, I'm afraid after all the bad reviews I read! I don't know why I can not track my order, i don't have idea when it could arrive and also it says Amazon is the delivery carrier,
Omg! I hope not to be scammed.
Is there any customer service phone number where I contact this Bluefly company?

Date of experience: June 17, 2023

Overview

Bluefly has a rating of 2 stars from 372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bluefly most frequently mention customer service, credit card and final sale. Bluefly ranks 227th among Designer Clothes sites.

service
69
value
63
shipping
65
returns
56
quality
59