Yelp for Business Owners

They will destroy your small biz with their fraudulent gatekeeping practices they erase reviews and force you to contact so called leads that are not interested in your service because they are random generated and called leads

Yelp fails to provide a trustworthy platform for objective, genuine reviews and does not accurately reflect customer sentiment. The platform prioritizes negative reviews algorithmically and hides positive ones arbitrarily. Google, on the other hand, offers a larger sample size and a fairer representation of a business's reputation without manipulating review visibility. As a marketer, I was told by a Yelp salesperson not to solicit customer reviews, however, if our business paid for Yelp ads we could offer incentives for customers to leave reviews. After I turned down the salesperson over the phone, several of our newly acquired 5 star reviews vanished. Tell me how this isn't extortion.

After one phone call with a rushed salesman. A salesman who forced me to put a credit card as a place holder to get to the next page. Apparently signed me up for ads that ran daily. The card I put in was now costing 19 a day until our threshold of 480 monthly. I received an email letting me know that my ad was going well? I never agreed to that. I went ahead and cancelled the service and they forwarded my bill for 96 and change. The customer representative put me on hold so she could listen to my call. Not only was she rude when she returned she tried to gaslight me into thinking the salesman gave me full details on the call and told me my card would be run. All lies and my business is still out the money. I'd say the forced usage of Yelp Business experience did not impress nor did it come close to worthy of their price tag during the 7 days they claimed. Yielding an actual call or website click outside of my own would have been a plus.

Yelp should be considered a criminal organization. If I could use negative stars I would. They promised us a $900 promotion for a 3 month ad campaign. It never materialized. They charged us full price. On top of that the few leads we got either had nothing to do with our business or were fake. Don't waste your money.

It's a scam where Yelp bills you for miscellaneous charges. There is no value in enrolling in their digital marketing as you will be charged if even these adds don't being you a penny worth of business.

You work hard to please your customers, you pay a lot of money for advertising on Yelp and they decide to take down two of my customers 5 star reviews in a row, I'm using this site and paying a crap ton of money to advertise to try to boost my business and get more customers and the best way to do that is to allow potential new customers to see the reviews of past customers and see what they had to say about you and the quality of work you did. I am beyond pissed about this and when you call Yelp for an explanation they give you some BS reason for why it happened, I'm done with Yelp, I can take my money elsewhere and my suggestion to anyone thinking of advertising their business on Yelp is to do the same. Don't do it, advertise somewhere else. I've included pics of both reviews that were taken off of my page below.

Yelp will destroy small business. They delete reviews they want add fake reviews. Won't remove personal info or change business info they hold your business hostage. Stay away from Yelp if you run a small business. It's detrimental. Horrible company. Check out other stories on Reddit

A Yelp sales agent "Business Success Manager" or whatever cold called me while I was driving, kept me on the line by promising me sales/leads that same night and that she was "personally invested" in my business because it's woman-owned and that she'd love to keep in touch...then I never heard from her again. She made me stop and download the app, told me I wouldn't be charged because I had a $300 ad credit, and then made me add my credit card info anyway. It's like a scammer they lure you in so hard you can't hang up. I could have caused an accident on the road I told her to call back but this b*tch only cared about her commission. I've lost almost $200 since they rejected my refund request. Do not trust Yelp.

They are a scam. I am so burnt on them I don't even want to type it all over again. The worst hogwash ever. I have canceled a million times by email and phone. Yet they continue to charge me for what? I have no clue. They can call a million times a day all day from a million different numbers for what. Guess is good as mine. Joke & scam. Please stay away from them. I can't believe with all the same complaints. Nothing is done about it.

Decided not to advertise with yelp and they misled me on how to cancel it. They make you go in and cancel it and it's very complicated. It never got completely cancelled due to the lengthy process and they trick you making you think its cancelled. They continued to bill me even though I called them explaining the situation. They would not give me a refund even though they wasted my time while they listened to my conversations them regarding the matter. They are a greedy company and I do not recommend wasting a dime on their advertising!