BikesDirect

I've bought several bikes over the years from BikesDirect, and generally they were all of good quality. However the latest has been a bit of a disappointment. The aluminum frame is fine but all the other "stainless steel" parts are very rusted, after only fourteen months. The spokes are particularly bad, but pretty much everything not aluminum is rusting. In contrast, a similar bike I purchased from them ten years ago has very little rust. Both bikes are stored inside and, being in southern California, neither see much weather. Customer service was not helpful either.

Had a problem with the rear rim on one of the two bikes we purchased. Looks like it had been hit from the side and made the rim out of true. Told me that's a problem that can occurs because the bikes are shipped thousands of miles from Taiwan and that's something I will have to have fix my self or have a bike shop fix. Yes their price may be lower but like the old saying goes, you get what you pay for. I would go to a local bike shop the next time.

Can't believe that battery fitment was not tested before delivery.
Hours spent trying to get it fit properly.I do notice that the new advertisement mentioned that battery adjustment may be required,but that was prior to my purchase.I finally got it to stay in but you need to slap it hard to lock,or it may fall out.My did and damaged the battery.
Further the tech keeps telling me that the battery won't charge while on the bike because it's not adjusted correctly,that maybe but it should be a way better design,I've spent hours trying to get it right to no avail.
Apparently others are having problems too.
Don't buy it

The process of organization, service, the purchase itself high level. I already have a fully equipped mountain bike in my garage for travel and sports. Everyone who will ask about the product will receive an answer - SUPER.

Site seams to be a total scam. I've bought/owned many bikes over the years, and never had a problem until this one. The bike i purchased was not only different than what it was described as in the listing on their website, but when i tried contacting, i waited over a week and didn't get any response. Only after i denied the purchase on paypal did they respond, and they still try to claim it was my fault, and i should have known better. Their customer service is HORRIBLE!

No Advertising means The bike i bought Last week cost $735 shipped. I owned a bike previously with lesser parts group a decade ago cost $2400. Thanks, bikesdirect staff and The People building such great products.

I bought the Dutch Gravity 14in Ladies for my wife. I returned it (paying $50 in postage) because it was much heavier than I expected, by 10 pounds or more, although "lightweight" aluminum frame was a part of the description. I have had great experience with Bikesdirect over the years; they, offer bikes that are a much better value than branded equivalents. But I believe Bikesdirect would do itself a favor by making bike weight part of the product description, especially for hybrids. In the meanwhile, buyer caution on weight issues is appropriate. I got it wrong and lost $50 a a lot of time as a result.

Received bike with a broken lever on the seat post dropper. When letting them know they said sorry YOU broke it. I explained to them It arrived this way, but they assured me they put on protection, and I am the first to handle it. They did send me a link of the part to buy and that they would refund me the 10 dollars but that would mean me ordering it online and then taking apart this tightly assembled seat post and try to reassemble it. I believe a proper response should have been we will send you a replacement seat post or the part asap. Very dissapointed on this online order.