Biblio is nice for the most part, but they house way too many Indian fraudsters. I think I've had three separate instances where a seller turned out to be located in India (even though it says they're located in the US), and I ended up receiving a makeshift copy of the book. The kicker is that they don't offer refunds on the shipping cost, which ends up being exorbitant. Their customer service is atrocious.
I love books. I love used books the most; tangible, previously-loved vessels of thoroughly enjoyable entertainment and for whichever location you choose...
Biblio present as nicely customer-focussed through speedy and friendly service. They also boast reliable and sustainable delivery. 5 stars no less. Thanks for a great first experience! Means everything when it comes to accessing my books!
Biblio does a great job of platforming individual small business owners who wish to sell quality used and rare materials to a wide audience. In my opinion it stands head and shoulders above AbeBooks and Amazon (which now owns Abe.) while it seems some users on SiteJabber have had bad experiences, they should blame the independent booksellers they bought from, rather than Biblio.com.
I received DSM 5TR from these guys and I have had it for 4 months and all the pages are becoming loose and starting to fall out.
I know of DSM's that have been clinical officers for years being used by entire teams and not be like this.
I asked for replacement or refund and denied. Though it's clearly not made for purpose.
Very disappointed
Hi Jackie,
I'm sorry to hear of your experience, and I'd like to dig into it a bit more. Please confirm your order number so I can investigate, and I'll be sure to get back to you ASAP.
Thanks,
Ashleigh
Quick service. Book in excellent condition as described, well packaged. Too often used book descriptions are inaccurate: "may have writing or underlining." Very good should mean no writing or underlining. This book met the description.
Thanks so much for your review, Jorge! I'm glad the book was accurately described and arrived so quickly!
We regularly use Biblio.com and appreciate the personal service. The book which we purchased on this occasion was well described and arrived on time in good packaging.
We would recommend their services.
I ordered a book from Biblio onAugust 17. I received a confirmation email acknowledging my order and setting expectations I would receive the book between August 24 - August 31. Here it is now, November 6, and the book has still not arrived, nor do I have any reason to expect it ever will. I have reach out to them via email and received no response. Have NOTHING to do with them.
Hi Joan,
I'm so sorry for the delayed response here.
Please confirm your order number and I'll be sure to investigate thoroughly.
Thanks,
Ashleigh Redmond
I have been a customer of Biblio for several years now, I have always had excellent customer service from the shops from which I have purchased my books. The condition of the books has always been spot on can't fault that. The only thing that I might say is to look at where the bookseller resides, the first book I bought was from Oregon and it took me several minutes to understand how it was shipped so soon, I had ordered it on line at about 22.30 on a Saturday, so when I received confirmation on Sunday morning that it had been shipped I was thinking that the bookseller was working late into the night before it dawned on me that there was a little time difference between London and the Pacific coast!
No photograph, sorry, I buy books to read not photograph.
Hi Stephen!
Thanks so much for your review, and I'm so happy to hear that you've had such great experiences with BIBLIO! Please let us know if there are ways we can improve, or just let us know when you're searching for your next great book!
Ordered a textbook without any apparent problem, and received a confirmation that all looked legit.
Book didn't arrive on time. Contacted seller and was told that it had shipped, but it takes some time to arrive. Note that I had paid for expedited shipping.
I asked for the USPS tracking number. None was provided.
The phone number for customer service went unanswered, despite numerous calls.
The emails I received in reply all pointed to the same (apparently unoccupied) phone number.
The emails were all strangely signed with different names, like "Chris R.", "Robert M.", "Susan B." - all first name and last initial, even when they were giving a reply to a mail that was on a thread. Made me think that the responses were auto-generated.
Ultimately I asked for a refund, which was processed.
What a hassle.
I placed an order 2 months ago, still haven't received it and to contact the company to inquire about information is like pulling hens teeth. Don't waste your time or your money.
Hi Collin,
I'm very sorry to hear about your experience. Can you please confirm your order number so I can investigate this?
Thanks,
Ashleigh
Answer: Hi Melissa, A thousand apologies for not responding when you first posted. If a book doesn't arrive, we will absolutely refund the purchase. We firmly stand behind our 30 Day Guarantee, so if you have any problems with current or future orders with Biblio, please don't hesitate to get in touch by emailing us at support@biblio.com or giving us a call at 1-800-813-9432.
Answer: Hi Emma, So sorry that we're just now answering this, but I figured later was better than never! The Book Escape has been with us since 2008, and they have a 100% fulfillment rate. If you're interested in any of the books they list on Biblio, please feel secure in making the purchase, as they have an outstanding history with us!
Answer: Hi Deok-soon, So sorry about not answering until now. If you have questions about current or future orders with Biblio, please email us at support@biblio.com or give us a call at 1-800-813-9432, and we'll be happy to help you track down all details of your order.
Biblio has a rating of 2.5 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Biblio most frequently mention customer service and tracking number. Biblio ranks 11th among Used Books sites.
Hi Mike,
Thanks for your feedback, and I'd like to do all I can to resolve this. Can you provide your most recent order number where this was an issue?
We have a strict policy against counterfeit items on BIBLIO, and if we believe a seller has a problem with their inventory, we work with them to fix it, and if they are unable to fix the issue, we remove their books from the site.
I'll be happy to dig into this further when I get your order number.
Thanks so much,
Ashleigh