BestNest

Returns are horrible given service from competitors. You need to pay for return shipping, plus they will reduce your refund for whatever they decide to charge you for the original shipping (which shows free on my paid invoice). I will never order from this company again.

Rec'd email with sale on suet. It's a sham! Less than a month ago we ordered some of the same suet from BestNest and full price was notably less than their current "sale" pricing. I have purchased from them in the past but this consumer fraud is inexcusable! My business goes elsewhere!

Best best.com has terrible customer service. I tried to return an item and it was only days past their unreasonable 30 day limit and they refused to allow the return. I bought a bat house pool which was not adequately described on the web site. I would recommend Amazon or Wild Birds Unlimited over this company.

I am very unhappy from the very start. Their logo is they ship the day we order. Wrong! One month later when I called to see why I didn't get my order, I was told FedEx had already delivered it. I was always at this address since my order, did NOT recieve any deliveries from Fed Ex, but many from Amazon. Their only solution for the matter was for me to go door to door and ask my neighbors about a wrong delivery. (Which I did but no result) I've spent over $300. For this order that never came! I am very very unhappy with BestNest for being so ignorant and not even trying. Never again!

I have ordered four times over ten years, twice this year, everything from arbors to gazing balls to bird supplies, and each order has been beyond perfection. They have things no other place does, the prices are fair for what you get, and they have a wide variety of quality ranges, so you can spend $30 or you can spend $300, and you'll get something commensurate with what you spend. All in all, I can't say enough good things, and I will definitely buy again and again and again!

I bought their wind product to complement the four other wind toy we have on the driveway; my wife really like these things. Sadly the one from BestNest was clearly low quality because it didn't turn in the wind; in fact, we had a howling gale, and it still didn't turn. I think it was badly designed and wasn't able to catch the wind at all. I would never buy an item from these folks again. The return process was ugly, and all expenses for the original shipping and return for a non-working product were at my cost, not theirs. Mike

Paint was chipped off one metal bird feeder, which means it will rust quickly. The other metal bird feeder had a visually prominent part that was assembled crookedly at the soldered/brazed joint. I contacted BestNest.com immediately and sent pictures of the damaged and defective products. They also required pictures of the shipping invoice, the shipping label, and the shipping box. After a few days they determined that the damage and detect was not enough to warrant a replacement. They offered to discount the items if I repaired them myself. I can't repair the soldered/brazed joint on the one. If I return the items the website says they will deduct the shipping from my refund. Unacceptable that I either have to repair items myself or lose money. Steer clear.

This company is in business simply to defraud customers. The birdhouse hanger I purchased was not remotely similar to the product pictured on their site. When I attempted to return the bait and switch product, the company refused, then stopped responding to all communication. Buyer beware.

I ordered a gardening bench. Did not even take it out of the box and realized it was too small for my area. Called the company, asked to return it and PAY MORE MONEY for a larger bench. They would not allow the return, even though the product was still in the box. Very frustrating.

I ordered a bird feeder that was never received. Their customer service said it was delivered. No replacement or refund provided. Just a bunch of crooks. Lesson learned!