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The company generally faces criticism regarding its customer service and pricing policies, with customers expressing disappointment over high product prices and a lack of price matching, especially when competitors offer similar items at lower costs. Additionally, the imposition of return fees has further aggravated customer dissatisfaction, leading to a perception of inadequate support. On the positive side, there are no significant mentions of product quality or reliability, suggesting that while the offerings may be satisfactory, the overall customer experience is marred by pricing and service issues. This highlights a need for improved customer engagement and more competitive pricing strategies.
This summary is generated by AI, based on text from customer reviews
To keep a long story short, I ordered the PP leggings for $80 off this website and exactly a day after the leggings arrived in the mail I see the SAME exact leggings on the Target website for $35! I wrote the website customer care asking if they can honer the price difference... Of course they wouldn't. These days money is really tight so this was extremely disappointing. Not only that but they charge a return fee of $6 if you want to return. I think the company should work on their customer care aspect. They should also consider offing deals that match the ones on other sites for the same product. I suggest not ordering from the website directly as I did but shop elsewhere - where you have deals, coupons and free returns unlike the companies direct website. I def have a bitter taste left and well never be shopping here again.