I tried to cancel my subscription months ago, as I was never using it (relevant opportunities were rarely, if ever, posted). I got the whole "we're sorry to see you cancel" page, only to see a charge on my account today of $119.
Basically, I like Backstage. It does what it is meant to do to help actors search for projects. However, the only way to get human help is either writing an email for which they give you a form to submit or use the chat feature for texting. Well, I needed help for an issue, so I emailed them first. Never heard back.
So, I used the chat feature which would have been a lot easier if I had the opportunity to speak to a live agent over the phone. I finally got an answer to help me, but it was very frustrating to get via text messaging. I hate when companies won't assign real live agents to help people via telephone.
Hi Meryl, thank you for sharing your feedback. Please note that we have a very small support team that handles live chat, voicemails, and emails all at the same time. Unfortunately, we do not have the manpower to also answer live phone calls at the same time. Please note that the reason you did not receive an email is because we already assisted you via live chat. If you have further questions that were not addressed via the live chat, you are welcome to send us a new email and we will get back to you as soon as possible. Please note that if you prefer a phone call, you can always request to schedule a phone call with a representative. Please reach out to us directly at customers@backstage.com if you have any other questions or feedback about our service!
The most toxic and disrespectful staff in the history of customer service. Have had to deal with them about a dozen times over 10 years and have never had a positive interaction. They act personally victimized and turn emotionally abusive if you have the audacity to point out any technical glitch, no matter how much you're paying them for this service. This is consistent with every single individual at the company I've spoken to.
Hi Emily, we're sorry to hear that you've had an unpleasant experience interacting with our Customer Support Team. Please email us at customers@backstage.com with the subject line 'Sitejabber Review' so we can investigate this matter further. Thanks in advance!
Criminals. I cancelled 2 yrs ago and they keep charging me, a lot. And provide nothing.
You cannot call them. So I've emailed, posted, left a voice mail. Better Business Bureau is next.
Hi Nolan! We're sorry to hear you're having trouble cancelling your subscription. If you've emailed and left us a voicemail, our support team will get back to you as soon as possible. Please note that we do not have a live call center, as we are a small team that handles emails, voicemails, and live chats at the same time. Please note that there is also a self-cancel option through your Account Settings, though it can only be used to turn off the auto renewal on the subscription. If it's been over 48 hours since you emailed/left a voicemail, please send us another email with the subject line 'Sitejabber Review' and I will be on the lookout. Thanks in advance!
Not only is Backstage a great way to make extra money and be exposed to many different products and agencies, it's also a company that quickly responds whenever I have a question. It's always wonderful to know that my needs are taken care of quickly and efficiently.
Hi Ethel, thank you for taking the time to leave our team a kind review! We're thrilled to hear that you're enjoying your experience on Backstage. As always, please don't hesitate to reach out to us if you have any questions or concerns!
Not only is this the place to find hundreds of acting or voiceover gigs, the company has one of the best customer service service departments that I have seen. They are friendly, professional, and always resolve things quickly.
I had an incredible several years as a dancer subscribed to Backstage. It truly helped me with my career! When I needed a refund after forgetting about auto pay and being in a different place in my life, sweet Andreea was so helpful and kind, and gave me a refund when she didn't have to! Thank you for everything, Backstage and Andreea!
Hi Kelly, thank you for your lovely review and the shout out for Andreea and our support team! We're thrilled to hear that we were able to be a part of your dancing journey and wish you the best with your future endeavors :)
Backstage is a brilliant platform for artists, actors, and crew to exert their skills and find projects and springboard their careers
I had only positive and exceptionally professional experience whilst with them
Thankyou Backstage!
Hi Nikki, thank you for your glowing review! We're thrilled to hear that you've had a positive experience on Backstage. Please always feel free to reach out to our support team at any time if you need assistance with your Backstage account at customers@backstage.com!
I enjoyed browsing acting opportunities that earn extra cash. However, most of them are for people who are professional actors or student. It is advised to have advanced equipment for most roles available like recording and camera equipment.
Hi Svetlana, thank you for leaving us a review about your experience on Backstage! Please don't hesitate to reach out if you have any questions by emailing our support team at customers@backstage.com.
I had problems with my Backstage account and my log in. Hence, I asked helped to the client service in the app and I was very satisfied. Daniel was very helpful and patient in guiding me to log back into my account. Excellent client service!
Hi Sofia, we're thrilled to hear that you've had a great experience with our support team. Please don't hesitate to reach out if you need help with anything else!
Whether you're a seasoned talent or trying to get a foot in, there are all sorts of castings for all types of talents or staff. The platform is easy to use and the navigation is easy.
The search could use more filter to better narrow down searches/results.
Hi Sonia, thank you for taking the time to leave us your kind feedback! Please don't hesitate to reach out to us if you have any other suggestions by emailing customers@backstage.com.
Overview
Backstage has a rating of 2.7 stars from 290 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Backstage most frequently mention credit card, free trial and last year. Backstage ranks 3rd among Talent Agency sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Olivia! I'm sorry to hear that you had trouble cancelling your subscription. If you haven't already, please contact our support team directly at customers@backstage.com to request a cancellation and refund as soon as possible.