AwesomeBooks

I tried to place an order recently with awesome books. Their website deducted almost €100 from my bank account and refused to accept or process the order. When I was shown an error message I contacted customer services multiple times, and all employees flatly refuse to accept any responsibility for the error. I have provided proof that money has been deducted from my bank account, and on multiple occasions awesome books have refused to accept any responsibility or refund my money. Customer service was initially only available via whatsapp and refused to provide an email address where I could pursue my claim. This site is untrustworthy - do not use!

Complete scam. Fake tracking number. No delivery. My book never arrived and there is no response from customer service.

The book I bought was described as being in "very good condition" - in fact it was a complete mess. The dust jacket was largely destroyed, the inside front flap was torn away, the book smelled of mildew and was damp-stained. They said: "This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied." That was absolutely false - I had to pay return postage, which approximated cost of book! A complete rip-off.

I order fairly regularly at AwesomeBooks and over the last 6 or 7 years, the number of titles must be in the hundreds. I have ordered books, DVDs, Blu-Rays, CDs, etc. Most of them second-hand, some of them new. Some of them listed as second-hand but really as good as new.

On the odd occasion that an order got lost (somewhere between UK and ES), an email from me would suffice for them to promptly refund the amount paid.

The functionality of the website suffered a major setback some time ago when the site was completely overhauled. It appears to be more or less back on track now, though the search-bar still leaves something to be desired.

Overall, I have had very positive experiences with this company and I look forward to many more years of amazing deals on books and films.

I would avoid at all costs. They couldn't fulfil my order. Waited 10 days for book to arrive and decided to chase them up to see what was going on. Only to be told they didn't have it in stock and couldn't send my order. Very misleading website and no one though to reach out to me so who knows how long I would have been waiting if I didn't contact them.

Purchased 13 Topiary and also Japanese Garden Design Books. Books arrived well packaged and in good condition for second hand books. Loved the 20% discount code and the promise of books donated to children based on my purchase. They are now my go to Book Shop. 100% happy

Great service, good selection of books. Items arrived quickly and well packaged. Use this website instead of the other one beginning with A... who are aligned with the transhumanist, globalist agenda.

I ordered three of the same books. It said it was going to go in print in a few days and then it would take 5-10 days to arrive.

So i waited until nearing the expected arrival. When i got curious and made an account to see if i could get more info. And to my surprise the status had not changed it was stuck on "Not Yet Dispatched".

So i had to contact support in order to see what happened. They had to contact someone else to find out what happened. Of course when you contact support you have to follow up. So i did and asked the next day. Which got the issue escalated.

The next week i got a response the books where no longer available and they had no idea when they would be back in stock. So i asked for a refund. Which wasn't a problem. So at least customer service was 5 stars.

As a second hand book seller Awesome Books are as good as it gets.I've bought more than a score of books from them and if there was a quality issue on any of them it was sorted immediately in my favour.

Ordered a book for grandaughter that should have included four miniature books inside the main story book. Condition of book was described as 'new' but, when it was delivered, three of the miniature books were missing and no explanation was provided. I emailed requesting that the missing items were forwarded to me but was informed that they weren't available. I was given a refund and advised that I could keep the item but disappointing that I had to instigate the query. World of Books provided a complete version of the book with all four inserts within days. Guess where I'll be ordering from next?