AVS4YOUReviews 198

DO NOT BUY THIS SOFTARE! THIS COMPANY SCAMS THE LIFETIME LICENSES AND WILL NOT HONOR REINSTALLS ON NEW MACHINES IF OLD ONE GOES DEAD, LOSES A HD, OR BECOMES OBSOLETE.

I purchased their "Unlimited" back in 2009. I have the original policy for it. Since then it has been changed to say, if you get a new PC you need to purchase a new key at a discount. Brutal. Dealing with their support team is also very brutal. Their support site is archaic and so is the staff apparently. There is better Free software out there. Don't waste your money here.

I purchased and Unlimited AVS4YOU license years ago...why...because I don't use this program very often. A couple of times along the way I upgraded computers and the license would update. Not so this time around. When I dug into it, I can see the new license agreement does not allow switching computers...Sweet. If AVS4YOU is going to have this policy...fine...it is your business...run it the way you want... At least have the decency to explain clearly what you mean by and Unlimited License in your marketing/sales literature. You could also have the decency to "grandfather" those systems you sold under the original unlimited agreement. It would not be that difficult.

As an engineer who travels, I once purchased an unlimited car rental upgrade plan...several years later they changed the agreement rendering my unlimited car rental upgrade plan useless. Fine...here's how I handled that one...it's been over 20 years since I have rented a car from that company and will walk or Uber before I ever rent a car from them again...I can assure AVS4YOU will never see another piece of my business again and I suggest if you choose to do business with this company, understand they market with "forked-tongue". Unlimited means only for your current computer...something goes wrong with your computer, you need to repurchase a license for your replaced motherboard or computer...they strategically do not explain this on the page where you have the choice between an Annual License or Unlimited License. Stay away from this company's product...it may function fine, but do understand what you are paying for.

I've use this service since they first came out, so I'm very familiar with the product. I got the newest, updated software and it's terrible. Constantly crashes. I will be uninstalling the new software and reinstalling the old. Very disappointed.

I purchased and "Unlimited" license for this software. Since then, their license has changed and now expires the moment you have to replace your computer or motherboard. They will not allow you to transfer your license to your new computer. They do offer you a "discount" to buy another license but, in my case, their discounted price was greater than what I paid for the original "unlimited" license. I refused. I have switched to the Movavi Video Suite which I am quite happy with. Movavi license includes the ability to move your license to a new computer up to 6 times.

Absolutely bad policy. I bought a lifetime license for all products and it worked - until I upgraded my computer - now it doesn't.

The license removal tool they offered 13 years ago is not available anymore and customer service is not willing to help although I'm in accordance to the current license agreement.

I already tried their customer service for some time to help, but it sounds like standard phrases that do not help me, but only them if I buy another license. But honestly I rather shop elsewhere.

Buyer beware! There are a ton of complaints like this on the web and on the AVS4YOU site in the forum section. I, too, am having this issue. I paid for an "unlimited" license. Just didn't know AVS4YOU's definition of unlimited. I think they define it as MONEY4THEM.

Damn you AVSholes4you!
I purchased your software once. After a couple of years I reinstalled the software and you told me I had to pay again. I think the software is OK so I upgraded to the "Unlimited"... Now it's a couple of years and again I need to reinstall my PC... What? You're asking me to pay again?! ANGERED
I didn't install it on MULTIPLE COMPUTERS - It's the same damned computer.
If you made your software a bit cleverer it would know that. Hmpf!

I will use YouCut Pro on my android device. It's better and they don't give me ball ache everytime I reinstall my phone.

Many years ago I bought the lifetime subscription in order to use their video editor. It worked pretty well, wasn't hard to use and fulfilled most of my needs. Over the years, I have tried these:@*******@document *******@media player@ audio editor

All have been easy to learn and provided adequate if not great results. For non-professionals i highly recommend AVS4you.

Every few years, my computer dies and their customer service provides quick and timely service to get me up and ready again. For the price, you will seldom find a better deal. Thank you AVS4you

I've had this program for years with it stating unlimited use which is why I bought it - they did not say that if my computer crashed I'd have to pay for it again - so if you buy this make sure your computer doesn't crash to the point of having to replace it or this program will cost you more money every time you have to replace your computer. 110% unfair - bad enough I had to buy new computer!

First the good. The AVS4YOU software suite has some great features and pretty good quality for the price. One feature that I find very helpful is it's integration with Windows Explorer - you can right click on a file and AVS options are added into the list of selections (for example you can easily select "convert to..."
Now for the bad. The very frustrating part of this software that I have just discovered is that when you buy an unlimited subscription, it is in fact limited - limited to one specific computer. My computer died and when I tried to install the software on my new computer, I discovered that they only allow it to be installed on one device and have no option, as many other software companies do, of clearing the license so that it can be installed on a new computer. So it has to be purchased again (though they do offer a $20 discount).

I purchased an UNLIMITED license for their product. Will not let me reinstall on replacement computer.

Uploading LICIENCE COPY suddenly enrolled SRAM VIROUS in loded files. Attrect client gives various alternate project but on enable the related subject loded other products software disabled and hang up the unit.
1.On io video software all loded jpg., png., MPEG. Pdf. Loded complete file damaged and blocked. Require to reboot the unit and incurred no cause overheads.
2.on uploading audio software my voice system playback and input both were blocked.
3. On demand for REFUND of license fee ignore to comply.
Such misguided, unprofessional, unethical media should warn for such Negligence.

Several years back, I purchased a PERPETUAL LICENSE, Those NEVER expire. When my PC broke and I had to replace it, they gave me a new License for ONE computer. Over the years, I have had to replace a few computers. But now with this last replacement, they are trying to change their rules of my Perpetual License by saying "You have violated your License by adding it to another computer" WHICH I AM NOT.
I have written them several times explaining this is a REPLACEMENT BUT all I get is the boiler plate ""You have violated your License by adding it to another computer, BUY ANOTHER LICENSE". I noticed they no longer offer "Perpetual Licenses" so it appears this is their way to "get rid of their old "perpetual licenses". Besides, their support is very bad. They do not "answer your questions". They send the same "boiler plate " answers over and over until you give up. BUY ANOTHER SOFTWARE.

I give this software 3 stars due to its old licensing model. Most software today will let you transfer a license from one computer to another. I have moved it in the past and even been able to contact support when I purchase a new PC. But there policy now apparently strictly prohibits this. If their going to require an internet connection to activate seems like they could provide an activate and deactivate way of using this product. Won't be purchasing again. Time to look for other more modern products. DVDFab and Cyberlink come to mind now.

I recently purchased a new laptop, having scrapped the old one. I downloaded the AVS software suite and tried to input the licence code I had purchased only a few years before.

A message popped up saying that the software was on another computer so i could not use it.

I wrote to AVS customer support pointing out that I had purchased the highest licence option at the time and please could they assist me. I have pasted their answer below.

The long and short of it is the plus £50 I paid at the time for what was advertised as an unlimited licence. Was in fact limited to the life span of the machine you are installing it to. In this case three years.

Having wiped and scrapped the old machine, I only intend to use one copy of the software suite on one machine. But am told I will have to pay between £20 and plus £50 to do so.

No matter how good their software is, this is a total RIP OFF. If you pay for unlimited, is is unreasonable to expect to be able to use it on your laptops going forward. With AVS unlimited is very much limited to the life span of one computer.

Below is the message I received from AVS customer support.

"Hello Daren,
Please note according to our License Agreement AVS4YOU Software is licensed on a per-computer basis, you'll need to purchase a separate Unlimited or One-Year license for every new computer you want to install the programs on. If you install and use or reinstall AVS4YOU Software on any other computers you will have to purchase an additional license for each computer. If you change a computer, you will have to purchase an additional license.

However, as our subscriber, you can buy an Unlimited Subscription with the 20 USD reduction. Please follow this link to AVS4YOU registration page to receive the discount.

Should you need any further information please let us know".

Best regards

I have been an AVS customer for many years and upgraded to an unlimited license for their products a few years ago. Last month I built a new computer (the old one was 6 or 7 years ago) and moved all my software license keys (Adobe, Microsoft, SnagIt, Nuance, etc.) to my new machine.

But the AVS license could not be deactivated and reactivated on the new machine. They told me it was *permanently* bound to the original machine that it was installed on. Tough luck if your motherboard dies (I had one like that) or if you upgrade to a new computer. You have to buy their unlimited license again every time you upgrade.

The policy disgusts me, a loyal customer who bought their top-of-the-line product license. Thus, I'm posting my experiences here. Maybe someone else can learn from my pain.