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GB
1 review
0 helpful votes
Follow MICKY M.
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BEWARE OF SCAMMERS
January 15, 2025

This company is nothing but a fraud! I had trouble getting my withdrawal approved, and their support personnel was completely unhelpful. They even wanted me to pay for the liquidation. Fortunately, S I M O N C H *C O M stepped in and helped me recover my investment and profits in only a few days.

Date of experience: November 6, 2024
California
1 review
0 helpful votes
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You are selling your car?
I would not recommend wasting your money and time on this platform and FB marketplace.
They need your money and that's it.
Just go to car vana.

Date of experience: November 19, 2024
New Jersey
1 review
1 helpful vote
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I would give zero stars if I could. If you plan to place an ad, DON'T. You will get nothing but illegitimate inquiries. Scams. AutoTrader does NOT screen these inquiries. I placed an ad in the morning and within an hour my email was blowing up with messages from AutoTrader about an inquiry. All fake or scammers. They would not refund my $49 for the Ad. Oh, and they have the worst customer service.

Date of experience: August 8, 2024
Minnesota
1 review
1 helpful vote
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Avoid at all costs
April 23, 2024

Paid to list a vehicle for sale on their site. Received a constant supply of scam buyers. No legitimate buyers. Contacted customer service, they did not care at all that their site was solely providing scammers trying to swindle my vehicle. Refused refund and did not even offer an apology.

Date of experience: April 23, 2024
Arizona
1 review
0 helpful votes
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No refund on ad
September 26, 2023

I put an ad on auto trader and was not happy with their service. After four days, I asked for a refund of $49 and was declined. I got scammer responses and as an elderly person, I fear for my safety. I have had no problems with Facebook marketplace and get many legit responses without paying for an ad. Auto trader is very rigid and not helpful at all. They are in it for the money. I would suggest not to go that route.

Date of experience: September 26, 2023
California
1 review
2 helpful votes
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Don't waste your money on this site. Very few legitimate inquiries. Most are from dealers who will low ball the heck out of you even though I specified I did not want dealer bids. And you will be constantly harassed by the "Auto Seller Exchange" "service" they offer that is deceptive as all get out. It is easy to inadvertently sign up for this which will cost you hundreds of more dollars. It constantly comes up when you will try to check for any offers. Facebook and Craigs List produced more activity although the low ball dealers are their also. At least I didn't pay $45.00 for the harassment.

Date of experience: December 8, 2023
Maine
2 reviews
4 helpful votes
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Scammer Central
July 2, 2023

After 3 weeks I've had 6 inquiries, all scammers. They ask details that are in the ad then offer to send a certified check with a promise to send for the car once it's cleared. I never went that far but it's complete waste of time and money.

Date of experience: July 2, 2023
California
1 review
1 helpful vote
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Placed an adv over a year ago and was contacted by scammers only. One made it through and got my DL after sending my a fraudulent certified check. My DL was then used by the scammer in effort to purchase other honest people cars (they posted on autotrader and contacted me independently once got my DL). All my repeated attempts to get autotrader fraud unit to help failed, attempts to get formal letter in support of changing my DL by the DMV failed - be aware - you are on your own!

Date of experience: March 10, 2024
North Carolina
1 review
3 helpful votes
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Waiting for months for a title
July 13, 2023

When I bought my jeep from someone online I was charged $200 for an escrow fee. They issued me a temporary plate and then took almost 2 months to send me the title and registration in the mail. If I just had the guy give me the title, I could have had it done within two days, instead of driving around with cardboard taped to my car as a temporary license plate. As far as I remeber, they told me my paperwork would be shipped to my door within a week. DO NOT BUY through their platform--pay cash or do something else if you dont want your time and money wasted--$200 to wait two months to get a license plate on the car--crazy!

Date of experience: July 13, 2023
Rhode Island
3 reviews
2 helpful votes
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It only takes one
November 6, 2023

After a month of getting only bogus inquiries (not wanting to only go through auto trader) it seemed like a once great service had declined. But then in one day I got a request for a test drive. The buyer made an offer within 2 hours of his test drive. We agreed on price and with auto trader facilitating the sale the buyer picked up his new car 24 hours after his test drive. I received my cash the next day. It could not have been an easier transaction and I have auto trader to thank. Their system minimizes risk for both sellor and buyer and is very reasonable. I would use them again.

Date of experience: November 5, 2023

Overview

Autotrader.com has a rating of 1.9 stars from 126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Autotrader.com most frequently mention customer service, complete waste and facebook marketplace. Autotrader.com ranks 563rd among Car Buying sites.

service
36
value
35
shipping
10
returns
15
quality
28